What are the responsibilities and job description for the Desktop/Network Support Technician position at Panhandle Eye Group, L.L.P.?
We are seeking a Desktop/Network Support Technician to join our team. This person will provide frontline technical support for computer systems, network infrastructure, and end-user devices. This role ensures reliable operation of hardware, software, and connectivity across the organization. While maintaining a positive attitude and providing team support. Nextgen experience is preferred. Individuals in this position will be providing support to Nextgen users and troubleshooting issues within this program, help with upgrades and deployment of Nextgen.
Job Duties:
- Desktop Support
- Network Troubleshooting
- User Assistance
- System Maintenance
- Hardware Management
- Network Equipment Support
- Account Administration
- Documentation
- Security Compliance
- Remote Support
Required Skills & Qualifications:
- Technical Knowledge
- Problem Solving
- Communication Skills
- Time Management
- Customer Service
- Documentation Skills
Education & Experience:
- Associate’s degree in IT, Computer Science, or related field (Preferred)
- Related work experience can be substituted for the educational requirements.
- Help desk: 1-3 years (Preferred)
- Windows: 1-3 years (Preferred)
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Paid holidays
- Paid time off
- Paid jury duty