Service Manager

Light Duty Diesel Repair Shop Service Manager

Light Duty Diesel Repair Shop Service Manager

The Light Duty Diesel Repair Shop Service Manager is responsible for overseeing the daily operations of the repair shop, ensuring efficient and high-quality service for light duty diesel vehicles. This role involves managing a team of skilled technicians, coordinating repair and maintenance projects, maintaining excellent customer relationships, and upholding safety and compliance standards within the repair facility.

Responsibilities:

1. Team Management:

- Lead, mentor, and supervise a team of technicians, ensuring optimal performance, productivity, and adherence to company policies and procedures.

- Provide guidance, support, and training to technicians, fostering a collaborative and skilled workforce.

2. Customer Service:

- Interact with customers to assess their vehicle repair and maintenance needs, provide accurate estimates, and recommend appropriate services.

- Maintain strong customer relationships by addressing inquiries, concerns, and feedback in a timely and professional manner.

3. Repair and Maintenance Coordination:

- Plan and schedule repair and maintenance projects, allocating resources effectively to ensure timely completion of tasks.

- Prioritize tasks based on urgency and vehicle availability, optimizing the utilization of the repair shop's resources.

4. Technical Expertise:

- Possess a strong understanding of light duty diesel vehicle systems, engines, and components to effectively diagnose and troubleshoot issues.

- Assist technicians in complex repair tasks, providing technical guidance and support as needed.

5. Inventory and Supply Management:

- Monitor inventory levels of parts, tools, and supplies, ensuring availability for repairs and maintenance.

- Coordinate with suppliers and vendors to procure necessary items while maintaining cost-effective inventory levels.

6. Safety and Compliance:

- Uphold safety protocols and ensure a safe working environment for all employees and customers.

- Adhere to environmental regulations, disposal practices, and proper handling of hazardous materials.

7. Documentation and Reporting:

- Maintain accurate records of repair orders, service history, and customer interactions in the company's database.

- Generate reports on shop productivity, revenue, expenses, and other key performance metrics.

8. Budget Management:

- Collaborate with management to establish and monitor the repair shop's budget, controlling expenses while maximizing revenue opportunities.

9. Continuous Improvement:

- Identify opportunities for process improvement and efficiency enhancements within the repair shop.

- Implement best practices and innovative solutions to optimize service quality and customer satisfaction.

Qualifications:

- High school diploma or equivalent; technical or vocational training in diesel mechanics is preferred.

- Previous experience (2 years) in automotive repair and maintenance, with a focus on light duty diesel vehicles.

- Strong leadership and team management skills, with the ability to motivate and guide technicians.

- Excellent customer service and communication skills.

- Proficiency in diagnosing and repairing light duty diesel vehicle systems.

- Knowledge of automotive industry regulations, safety standards, and environmental practices.

- Strong organizational and multitasking abilities.

- Computer literacy and familiarity with repair shop management software.

- Valid driver's license and clean driving record.

Panhandle Diesel Performance LLC is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• No weekends

Shift:

• 8 hour shift

Ability to commute/relocate:

• Amarillo, TX 79118: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $18 - $25