What are the responsibilities and job description for the Service Advisor position at Panhandle Diesel & Automotive?
Service Advisor – Customer Experience First
Panhandle Diesel & Automotive
Scottsbluff, NE
At Panhandle Diesel & Automotive, we live by one motto: Care Beyond Repair. We’re a locally owned Scottsbluff shop offering automotive and light- to medium-duty diesel service, backed by ASE-certified technicians and a strong reputation for honest, transparent care.
We’re hiring a Service Advisor who can deliver an exceptional customer experience from the first phone call to the final pickup.
And here’s the most important part:
You do not need to know about cars to succeed in this role.
You do need to be great with people.
If you’re positive, organized, confident in sales conversations, and genuinely care about helping customers feel heard, understood, and taken care of, this could be a great fit.
What success looks like in this role
You’ll be the bridge between our customers and our team. Your job is to make the experience smooth, clear, and welcoming while helping customers make confident decisions about their vehicle needs.
You may be a fit if you:
- Love creating a great customer experience
- Communicate clearly and confidently
- Have strong sales skills without being pushy
- Bring a positive attitude every day
- Stay calm, organized, and professional in a fast-paced environment
- Enjoy helping people solve problems
- Can build trust quickly and make customers feel comfortable
What you’ll do
- Greet customers in person and over the phone
- Create a warm, professional, helpful first impression
- Listen carefully to customer concerns and ask good questions
- Communicate updates clearly and consistently
- Present recommended services in a confident, customer-friendly way
- Help customers understand value, urgency, and next steps
- Schedule appointments and keep workflow organized
- Work closely with the team to make sure every customer has a great experience
What you do not need
- You do not need to be a mechanic
- You do not need deep automotive knowledge
- You do not need to know how to diagnose cars
We can teach the automotive side.
What we’re looking for is someone who already knows how to:
- Serve people well
- Communicate with confidence
- Sell with integrity
- Bring energy and positivity to the team
What we value
At Panhandle Diesel & Automotive, we believe in honest, transparent service and going above and beyond for our customers. That commitment is part of what sets us apart in Scottsbluff.
If you want to be part of a team where customer care matters, your attitude matters, and your ability to create trust matters, we’d love to meet you.
To apply:
Send us your resume and a short note telling us why you’d be a great fit for a customer-focused Service Advisor role.
- Bonus points for submitting a 1-3 minute video telling us why you would be a great fit!
Please submit videos in a Facebook message to our page: https://www.facebook.com/PanhandleDieselAutomotive
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