What are the responsibilities and job description for the Team Coordinator position at PANHANDLE CLEANING & RESTORATION, INC.?
Benefits:
The primary job of the Team Coordinator is to assist the day-to-day Mitigation managers. The job types related to the operations can range from mold to water, smoke to fire, biohazard to emergency services, to all general repairs.
Essential Job Functions:
- 401(k)
- 401(k) matching
- Competitive salary
- Free uniforms
- Health insurance
- Paid time off
The primary job of the Team Coordinator is to assist the day-to-day Mitigation managers. The job types related to the operations can range from mold to water, smoke to fire, biohazard to emergency services, to all general repairs.
Essential Job Functions:
- Respond to and dispatch teams to all mitigation calls.
- Inputting jobs into PSA on occasion.
- Monitor Job Management Report related to mitigation and/or repair jobs daily.
- Track KPI dates and follows up with Project Manager concerning alerts.
- Participate in first level of customer complaint issues.
- Other duties as assigned.
- Management and accuracy of PSA.
- A/R collection management and documentation.
- Customer Service and liaison.
- All admin and accounting for the team as well as needed assistance to the EST and PM .
- Creating Cheerleader Customers
- Job is entered into PSA and PM is notified.
- PM contacts the customer:
- Schedules appointment
- Confirms data in PSA
- TC creates Repair Binder Mitigation
- Daily/nightly job schedule. Prepare schedule for each work day by no later than 4:15pm.
- On call schedule. Prepare monthly on call schedule for water technicians.
- Participation in production meeting with Project Managers.
- Enter Billing in Xactimate
- Update all Program KPI and required updates
- Send repairs to coordinator to schedule a repair estimator.
- Proficient in Microsoft Office software (i.e. Word, Excel, PowerPoint and Exchange)
- Excellent English written and verbal skills
- Attention to detail
- Takes Initiative
- Customer focused
- Team player
- People skills
- Solves Problems
- Job Type: Full-time
- High school or equivalent
- Administration, Accounting Finance is a plus: 3 years