What are the responsibilities and job description for the Help Desk Specialist position at PANGEATWO?
Birmingham, AL | On-Site
PangeaTwo is recruiting for a growing technology company looking for a Help Desk Specialist to join their close-knit team.
This is a great opportunity for someone who genuinely enjoys helping people, solving problems, learning new things, and being part of a supportive team.
You do not need a traditional IT Help Desk background to be successful in this position. In fact, our client has successfully hired people from completely different backgrounds. What matters most is your personality, attitude, ability to learn, and desire to help customers.
The company offers a relaxed, family-friendly environment where people work hard, support one another, and are encouraged to grow their technical skills.
What You'll Do- Serve as a first point of contact for customers needing assistance with technology and communication systems.
- Provide friendly, professional support by phone and email.
- Listen carefully to customers, understand the issue, and work toward an effective solution.
- Troubleshoot technical issues and learn new systems and tools along the way.
- Assist with basic edits and troubleshooting within VoIP platforms.
- Manage multiple customer requests and support tickets while maintaining excellent service.
- Document issues, troubleshooting steps, and resolutions clearly and accurately.
- Follow up on open issues to ensure they are resolved appropriately.
- Learn and develop your knowledge of VoIP, phone systems, and other technology solutions.
- Identify opportunities to improve processes and make the customer experience even better.
- Work closely with your teammates to resolve issues and support clients.
We're much more interested in who you are and how you approach problems than whether your resume has a specific IT title on it.
You may be a great fit if you are:
- A natural problem solver who enjoys figuring things out.
- Patient, friendly, and genuinely enjoy helping people.
- A quick learner who isn't afraid of technology.
- Comfortable asking questions and then taking the initiative to find answers.
- Detail-oriented and able to document information accurately.
- A strong communicator who can explain things clearly without using complicated technical language.
- Comfortable managing multiple priorities in a busy environment.
- Someone who takes ownership and follows through.
- Interested in developing your technical knowledge and learning about VoIP and communications technology.
- Able to type at least 35 words per minute accurately.
Previous experience with Help Desk, IT support, or VoIP systems is helpful but not required.
Experience with platforms such as FreePBX, Cisco Call Manager, ShoreTel, Mitel, or similar systems is a plus. Linux knowledge is also helpful but not required.
We're open to candidates who have demonstrated strong customer service, troubleshooting, and problem-solving skills in other industries. If you're someone who likes to figure things out and isn't intimidated by technology, we want to hear from you.
Why You'll Like This Opportunity- Family-friendly, supportive work environment
- Monday–Friday, full-time, on-site position
- No need to have a traditional IT background
- Training and opportunities to expand your technical knowledge
- Opportunity to build a career in the growing technology/VoIP industry
- Collaborative team environment where your contributions matter
- Healthcare benefits
- 401(k)
- Paid Time Off
- Strong emphasis on honesty, integrity, teamwork, and serving others
- Leadership that values work-life balance and family
We're looking for someone who can say:
"I don't know how to fix that yet, but I'll figure it out."
If you're curious, dependable, personable, and enjoy helping people solve problems, this could be an excellent opportunity to break into the technology field or take your customer service experience in a new direction.
PangeaTwo is conducting a confidential search for this position. Apply today to learn more!