Job Purpose:

This position will partner with, using a collaborative and supportive approach, a variety of program leaders on developing project management approaches to enable adoption of behaviors associated with new: products, equipment, processes, and tools used in our Bakery Cafes. Achieving the desired outcomes of each project, defined by the project owner, will be the measure of success in this position.

Location: Newton Support Center/Hybrid

Duties & Responsibilities:

• Support and implement adaptive solutions for projects and initiatives, that require new behaviors, to realize the intended business outcomes: execute project management process, support learning objectives, implement communication and training plan & assets (in partnership with the internal Ops Services team), and uphold methods of validating adoption of necessary behaviors.
• Act as the subject matter expert and project manager on transformative projects that impact new cafe openings and operations. These projects may include new menu items or categories, new equipment, new processes, tools and systems, etc.
• Provide support for Café Development Programs, including coordination with other departments to ensure the critical paths are followed. Collaborate in developing the tactical change plan that incorporates effective operational methods to achieve desired behavioral outcomes
• Resource development and/or editing of existing resources to support new/or changed products or processes for a variety of audiences, as the project moves through the development phases of testing to roll out. Cross departmental collaboration, to manage tactical projects on time and on budget.
• Coordinate with CORC Manager, Operations Documents & Resources for specifics on updating of materials on CORC prior to launch

• Maintain team’s document master folders to ensure folders are routinely updated with most current and available files as changes are implemented in the field

• Manage timeline(s) of the project management deliverables proactively
• Demonstrate fiscal responsibility by managing personal expenses within budget

Things You’ll Need to Be Great At:

• Being a subject matter expert on assigned deployment projects and initiatives that require Retail Field Operational support  
• A tactician on how to support new café operations from introduction to activation to launch
• Solve tactical café operational challenges that help convert dynamic issues into simple solutions
• Communicating, collaborating, and negotiating with diverse cross-functional teams
• Ensuring our project management approaches help drive commitment and results
• Leading through The Panera Way Values & Behaviors

Qualifications (Education & Experience):

• 3 years of Panera Retail Café management experience
• Possess superior organizational and time management skills while traveling for business
• Strong computer skills and experience with Microsoft Office Suite
• Excellent written and verbal communication skills, particularly technical writing.
• Able to work autonomously and manage to a deadline with appropriate urgency
• Experienced in implementing training programs and materials that enable operational changes
• Ideal bachelor’s degree or 3 years’ experience in project management

Working Conditions:

• This position can be based in our Support Center or remote.
• Travel is up to 75% (unbalanced annually)

Physical Requirements:

• While performing this job, the incumbent is regularly required to stand, sit, talk, hear, & use hands and fingers to operate keyboards

Direct Reports:

• This position will have 0 direct reports.

Salary: $109,942 - $146,918

Equal Opportunity Employer: Disabled/Veterans

Salary : $109,942 - $146,918