What are the responsibilities and job description for the Workforce Management Specialist position at Pandora?
As the largest jewelry brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.
Your Role As a Labor Optimization Specialist
The Labor & Optimization Specialist bridges strategy and execution by operationalizing payroll plans and ensuring labor resources align with weekly and seasonal requirements. This role works closely with cross-functional teams to analyze forecasts, adjust payroll allocations, and support workload planning. As a field liaison, the Specialist provides critical insights to optimize labor efficiency and ensure the accurate execution of payroll strategies. The role is also accountable for developing tools, resources, and education that enable store teams to adopt effective scheduling practices and make informed labor decisions.
The Labor & Optimization Specialist also supports Pandora’s Plandora (Ceridian Dayforce) payroll system, providing technical training, IT and vendor collaboration, and field team support.
Payroll Allocation & Forecasting
New York City Salary: $93,000 - $116,000 commensurate with experience
About Pandora
Pandora is the world's largest jewelry brand, specializing in the design, crafting and marketing of accessible luxury jewelry made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewelry. Pandora jewelry is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewelry with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.
About Pandora NAM
The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.
Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.
Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.
Your Role As a Labor Optimization Specialist
The Labor & Optimization Specialist bridges strategy and execution by operationalizing payroll plans and ensuring labor resources align with weekly and seasonal requirements. This role works closely with cross-functional teams to analyze forecasts, adjust payroll allocations, and support workload planning. As a field liaison, the Specialist provides critical insights to optimize labor efficiency and ensure the accurate execution of payroll strategies. The role is also accountable for developing tools, resources, and education that enable store teams to adopt effective scheduling practices and make informed labor decisions.
The Labor & Optimization Specialist also supports Pandora’s Plandora (Ceridian Dayforce) payroll system, providing technical training, IT and vendor collaboration, and field team support.
Payroll Allocation & Forecasting
- Develop week-to-week payroll allocation files to align labor resources with business objectives.
- Analyze partner forecasts and collaborate to improve accuracy and timeliness.
- Monitor weekly hours used versus allocated to identify opportunities for refinement in forecasting and allocation processes.
- Execute payroll optimization plans, including developing communication strategies and field-facing resources to support implementation.
- Provide real-time adjustments to allocations and forecasts to ensure adherence to the payroll budget.
- Identify trends to enhance forecasting accuracy, scheduling behavior, and allocation effectiveness.
- Serve as the primary liaison for field leaders and store teams, addressing inquiries, resolving system-related issues, and coaching leaders on best-practice scheduling decisions.
- Proactively influence scheduling behaviors by translating payroll strategy into clear, actionable guidance for store leaders.
- Develop and maintain scheduling resources (guides, tools, playbooks, job aids, and FAQs) that support effective labor utilization at the store level.
- Educate and influence field leaders on scheduling best practices that align labor investment with traffic, sales trends, and workload requirements.
- Translate payroll strategies, allocation logic, and forecasts into clear, practical guidance that store teams can consistently apply.
- Identify gaps in scheduling execution and partner with field leadership to drive adoption of labor optimization KPIs.
- Support change management by reinforcing consistent labor planning behaviors across regions and markets.
- Act as a trusted advisor to the field, balancing payroll governance with operational realities.
- Use field feedback and observed scheduling behaviors to continuously refine tools, guidance, and payroll allocation models.
- Measure the effectiveness of scheduling education through improvements in forecast accuracy, hours utilization, and budget adherence.
- Maintain the Plandora (Ceridian Dayforce) system, including data updates for new stores, closures, relocations, and holiday schedules.
- Influence global partners on strategic configuration changes needed to enhance Plandora (Dayforce).
- Test system updates, develop test plans, and troubleshoot issues to maintain optimal functionality.
- Bachelor’s degree in Business Administration, Operations Management, or related field.
- 3-5 years of experience in workforce management, payroll operations, or retail operations.
- Experience with workforce management systems (e.g., Ceridian Dayforce) and operational forecasting.
- Proven ability to collaborate cross-functionally and operationalize strategies effectively
- Strong analytical and problem-solving abilities.
- Proficiency in data visualization and reporting tools (e.g., Tableau, Excel).
- Excellent communication and collaboration skills, with the ability to influence cross-functional partners.
- Knowledge of seasonal and event-based payroll planning.
- Financial acumen and budget management
- Advance scenario modelling
- Strategic collaboration across functions
- We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future
- We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts!
- We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more
- We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays
New York City Salary: $93,000 - $116,000 commensurate with experience
About Pandora
Pandora is the world's largest jewelry brand, specializing in the design, crafting and marketing of accessible luxury jewelry made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewelry. Pandora jewelry is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewelry with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.
About Pandora NAM
The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.
Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.
Salary : $93,000 - $116,000