What are the responsibilities and job description for the Team Lead Supervisor, Fulfillment position at Pandora?
Team Lead Supervisor, Fulfillment, Pandora AME Operations
As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.
About The Team
The Warehouse Team Lead Supervisor plays a critical role in ensuring the safe, efficient, and effective operation of our distribution center. This position provides frontline leadership across warehouse functions, including receiving, inventory management, replenishment, fulfillment, packing, shipping, and value-added services. As part of the Distribution Center Leadership Team, you will help drive performance, develop talent, and foster a culture of safety, accountability, and continuous improvement while delivering an exceptional experience for both internal and external customers.
As a Warehouse Team Lead Supervisor, you will lead and develop a team while ensuring operational excellence across assigned areas of the distribution center. You will leverage data, processes, and people leadership to drive productivity, quality, and service results while maintaining a safe and engaging work environment. This role requires a hands-on leader who thrives in a fast-paced, high-volume operation and is passionate about developing people and improving processes.
Your Role As a Warehouse Team Lead Supervisor
At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visit our Crafted With Care Site to explore the full range of benefits available to our employees.
Maryland Salary: $60,000-$75,000, commensurate with experience
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.
About Pandora NAM
The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 130 in our Logistics Center in Glen Burnie, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.
Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.
As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.
About The Team
The Warehouse Team Lead Supervisor plays a critical role in ensuring the safe, efficient, and effective operation of our distribution center. This position provides frontline leadership across warehouse functions, including receiving, inventory management, replenishment, fulfillment, packing, shipping, and value-added services. As part of the Distribution Center Leadership Team, you will help drive performance, develop talent, and foster a culture of safety, accountability, and continuous improvement while delivering an exceptional experience for both internal and external customers.
As a Warehouse Team Lead Supervisor, you will lead and develop a team while ensuring operational excellence across assigned areas of the distribution center. You will leverage data, processes, and people leadership to drive productivity, quality, and service results while maintaining a safe and engaging work environment. This role requires a hands-on leader who thrives in a fast-paced, high-volume operation and is passionate about developing people and improving processes.
Your Role As a Warehouse Team Lead Supervisor
- Lead daily warehouse operations across assigned functional areas to ensure safety, quality, productivity, and service goals are achieved.
- Supervise, coach, develop, and engage a team of full-time and temporary associates to build a high-performing and inclusive workforce.
- Monitor key operational metrics and take proactive action to address performance gaps and improve results.
- Allocate labor and resources effectively to meet changing business demands and operational priorities.
- Foster a culture of safety by ensuring compliance with all company policies, procedures, and regulatory requirements.
- Conduct performance coaching, development discussions, recognition, and corrective action conversations as needed.
- Drive continuous improvement initiatives through root cause analysis, process optimization, and operational problem-solving.
- Partner with cross-functional teams, staffing agencies, and operational leaders to support workforce planning and business objectives.
- Support hiring, onboarding, training, and cross-training efforts to ensure operational readiness and career development opportunities.
- Ensure adherence to standard operating procedures while identifying opportunities to improve efficiency, quality, and customer experience.
- Maintain accurate operational records, reporting, and performance documentation.
- Serve as a role model for company values, leadership expectations, and operational excellence.
- Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration, Leadership, or a related field preferred.
- 3-5 years of leadership experience in a warehouse, distribution center, fulfillment center, manufacturing, logistics, or similar operational environment.
- Proven experience leading and developing hourly and temporary workforces in a fast-paced environment.
- Strong understanding of warehouse operations, inventory control, labor management, and process improvement principles.
- Experience working with Warehouse Management Systems (WMS), RF technology, and Microsoft Office applications.
- Strong analytical and problem-solving skills with the ability to make data-driven decisions.
- Excellent communication, coaching, and interpersonal skills with a demonstrated ability to influence and build relationships across all levels of the organization.
- Ability to balance multiple priorities and adapt quickly in a dynamic operational environment.
- Demonstrated commitment to safety, quality, employee development, and continuous improvement.
- Lean Six Sigma, OSHA, APICS/ASCM, or other operational certifications are a plus.
At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visit our Crafted With Care Site to explore the full range of benefits available to our employees.
Maryland Salary: $60,000-$75,000, commensurate with experience
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.
About Pandora NAM
The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 130 in our Logistics Center in Glen Burnie, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.
Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.
Salary : $60,000 - $75,000