Heavy Haul Operations Manager / Dispatch Manager

Position Title: Transportation Operations Manager

Reports To: Owner / CEO

Position Type: Full-Time

Position Summary

We are seeking an experienced Transportation Operations Manager to oversee the daily performance of our dispatch team and drivers. This position is responsible for maximizing fleet utilization, reducing downtime, increasing profitability, improving driver performance, and ensuring dispatchers are operating efficiently and meeting company goals.

The ideal candidate is a strong leader who can hold dispatchers and drivers accountable, solve operational challenges, improve communication, and drive operational excellence without requiring constant oversight from ownership.

Key ResponsibilitiesTeam Leadership

• Manage and supervise dispatchers and drivers.
• Establish performance expectations and accountability standards.
• Conduct regular team meetings and performance reviews.
• Resolve operational issues and conflicts promptly.
• Foster a culture of professionalism, urgency, and teamwork.

Fleet Utilization & Profitability

• Monitor daily truck utilization and identify opportunities to reduce downtime.
• Ensure dispatchers are maximizing revenue opportunities for each truck.
• Track loaded miles, empty miles, revenue per truck, and overall fleet productivity.
• Work closely with dispatchers to improve load planning and profitability.
• Develop and implement operational strategies that increase company margins.

Dispatcher Oversight

• Review dispatcher performance and profitability metrics.
• Ensure loads are booked at acceptable rates and profit margins.
• Monitor customer service levels and load execution.
• Provide coaching and support to improve dispatcher effectiveness.
• Establish and enforce dispatch procedures and best practices.

Driver Management

• Monitor driver availability, performance, and productivity.
• Address driver concerns and operational challenges.
• Improve driver retention and satisfaction.
• Ensure drivers are properly scheduled and utilized.
• Coordinate communication between drivers and dispatchers.

Reporting & Performance Management

• Track key operational metrics and provide weekly reports to ownership.
• Analyze trends affecting revenue, utilization, and profitability.
• Recommend process improvements to increase efficiency.
• Hold team members accountable for achieving company goals.

QualificationsRequired

• 3 years of transportation operations, fleet management, or dispatch management experience.
• Strong leadership and team management skills.
• Experience managing drivers and dispatch personnel.
• Strong understanding of trucking operations and profitability metrics.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.

Key Performance Indicators (KPIs)

• Fleet utilization percentage
• Revenue per truck
• Gross profit per truck
• Driver retention rate
• Empty mile percentage
• Dispatcher profitability
• Truck downtime
• On-time pickup and delivery performance

What Success Looks Like

The Operations Manager successfully runs the day-to-day operation, allowing ownership to focus on growth and strategic initiatives. Trucks stay loaded, drivers stay productive, dispatchers remain accountable for profitability, and operational issues are resolved before they impact revenue.

• Primary Goal: Maximize fleet productivity, reduce downtime, improve dispatcher performance, and increase overall company profitability.