Senior System Administrator (T)

Summary of Job Description:

The Senior Systems Administrator is responsible for the administration, support, and maintenance of our crucial enterprise-wide systems (e.g. our Internal Communication system WorkJam, our Inventory Management system CrunchTime NetChef, our ERP system Workday, etc.). Such systems help the company manage business critical domains such as food and beverage costs, workforce management, and ERP; thus, enabling higher productivity and streamlined processes. The Senior Systems Administrator is responsible for becoming an expert in their designated business domains and applications, and support users of all levels at the corporate office and at restaurant locations. This position is a member of the team that is accountable for the successful implementation, rollout, and management of the tools and processes within one or more such business domains.

Job Responsibilities:

• Supports the configuration and administration of enterprise-wide systems (e.g., Workday, CrunchTime NetChef, Legion, etc.) for use at the corporate office and at restaurant locations.
• Documents the standard guide and keeps it up to date as new features are added and Standard Operating Procedures (SOPs) change.
• Plans and executes maintenance for these systems, including, but not limited to regular releases of new features & patches.
• Ensures that the systems remain in sync with other integrated systems. Monitors data related errors and then applies remediation to rapidly fix any issues by acting as a liaison between IS and non-IS departments.
• Maintains/manages reports, screens, and processes for deprecated / updated fields from releases. Maintains/manages expired and scheduled jobs, along with security profiles.
• Monitors and reports on system metrics and KPIs, such as system adoption, product performance, etc.
• Performs product support as needed by responding to and resolving incidents, issues, and tickets regarding the ERP product and related systems and processes.
• May support Product Manager with implementing Product Backlog items and attending Change Control meetings.

How we reward you:

• Hybrid remote schedule
• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*

*Benefits available for eligible permanent full time associates

Your background & experience:

• Bachelor’s degree in business, IS, or related field
• 5 years of experience, preferably in a retail/hospitality environment
• Prior experience in implementation and/or administration of ERP systems, specifically Workday, required; administrative and/or implementation experience in at least one of the following two is preferred: labor management system (e.g., Legion) or other such systems and/or Operations systems (e.g., CrunchTime & NetChef)
• Successful completion of initial and periodically required training (including but not limited to store training, Recognizing & Preventing Sexual Harassment training, Conscious inclusion training, and Landmark Forum, etc.)
• Obtaining a valid Food Handler’s Card within 30 days of employment is a requirement of this position.

Pay Range: P3: $43.26 - $66.82 / per hour

* Within the range, individual pay is determined using various factors, including work location and experience.

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Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here:

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to TASupport@PandaRG.com.

Salary : $43 - $67