Assistant General Manager/INN

Are you Craving a Career? Ready for Growth?

COME SEE WHY PANDA MIGHT BE THE RIGHT PLACE!

At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.

Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.

Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company.

Our continued growth in this location has created new career opportunities for Management, Crew Members, and Kitchen Team Members!!! Come join us!

Summary of Job Scope and Expectations:

Manager is the key person in the restaurant, h/she ensures that the restaurant operate profitably while maintaining its reputation. To deliver strong PGF results, and to live the commitments to the company in fulfilling its 2020 Vision.

Essential functions:

a) Deliver strong People results

• Hire, train, re-train and evaluate the team based on the roles & responsibilities as defined and we, as a team, aligned with
• Ensure all staff understand their roles & responsibilities and how they can contribute to the restaurant
• Ensure all staff are committed to high standards of performance
• Ensure staff understand and embrace the company’s pathway to 2020 vision- Mission, Values, Panda Way, Panda Environment
• Delegate and hold staff accountable to their roles & responsibilities
• To stay attentive to the staff and motivate them to succeed and improve. Keep staff in high spirit and be as helpful to the guests and each other
• Act in a fairly and equitably- Provide constant and immediate acknowledgement and constructive feedback to the staff
• Ensure timely performance reviews. Provide and execute improvement plans, disciplinary plan and exit plan if necessary
• Keep staff well informed of all operational updates and directions. Conduct regular meetings/pre-shift meetings
• Maintain a strong pipeline of promotable associates who meet the next level’s requirement
• Promote associate to the next level based on the next level’s requirement

b) Deliver strong Guests results

• Role model for the staff in delivering exceptional guest's experience.  Able to deliver the same requirements that we ask of the staff
• Respond to guests' comments/complaints as an opportunity to build guest loyalty. Empower the management team and staff to act in similar capacity
• Address guests concern as quickly as possible
• Pay detail attention to the ambiance- Lighting, music, furniture and fixtures, dinnerware, utensil quality, placement, cleanliness and order of the dining rooms, staff appearance and grooming
• Pay detail attention to the service and food quality, food presentation and portion 
• Ensure that Company QSC standards are always maintained, likewise Company safety standards & procedures

c) Deliver strong Financial results

• Constant exchange of ideas and collaborate with Concept Director on improving all sales and operations opportunities to increase its profits margin
• Monitor & control labor costs through effective labor scheduling, training & retention of staff
• Maintain control of all cash handling; ensure accurate & timely cash deposits; monitor cash handling by staff to confirm that Company procedures are followed
• Make the restaurant popular in the community and surrounding areas
• Pay detail attention to voids, order without keying in, cash handling activities, shrinkage and waste in the restaurant 

We offer all full time Managers:**

• Progressive Compensation Package and Excellent Bonus Opportunity
• 9 or more Weeks of Comprehensive Training to prepare you for success
• On-Going Career & Leadership Development
• Medical, Dental, and Vision Insurance
• 401 K with Company Match
• Paid Time Off
• Associate Discounts (Panda Express, Hibachi San, Panda Inn plus Theme Parks) and free meals when you work

** Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify. 

Qualifications - External

Job Requirements:

• College degree in Hospitality, Food Service, Business or equivalent experience
• 5 years or more in managing a full-service restaurant; or equivalent experience for the General Manager position
• 1-2 years experience for the Assistant Manager position

ADA Statement:

While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.

Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here:

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to TASupport@PandaRG.com.

Pay Range: $95000 per year - $133000 per year

*Within the range, individual pay is determined using various factors, including work location and experience. Panda makes no guarantee that any associate will earn any bonus and reserves the right to change or terminate any or all of its bonus programs at any time, with or without advance notice.

Salary : $95,000 - $133,000