Front Desk Receptionist

***All applicants are required to show proof of vaccination for COVID-19 per CDC guidelines***

About us

Panda Pediatrics LLC

“To help each child become everything they are meant to be.”

WE BELIEVE IN SUPPORTING EACH CHILD TO BECOME EVERYTHING THEY ARE MEANT TO BE. AT
OUR CORE, WE ARE A PEDIATRIC PRACTICE THAT EMBODIES LOVE, KINDNESS, EMPATHY, AND HOPE.
WE STRIVE TO TREAT EACH CHILD AS WE DO OUR OWN. WE PROMOTE PREVENTIVE HEALTH INCLUDING
VACCINATIONS*, HEALTHY NUTRITION, AND CONSISTENT FITNESS TO ACHIEVE EACH CHILD’S
OPTIMAL WELL-BEING. WE VALUE CHILDREN’S MENTAL HEALTH JUST AS MUCH AS THEIR PHYSICAL
HEALTH AND PERFORM ROUTINE MENTAL HEALTH SCREENINGS AT EACH WELL-CHILD VISIT.
WE ARE HERE TO SUPPORT PARENTS AND GUARDIANS BY ACTING AS RESOURCES FOR
POSITIVE-PARENTING SOLUTIONS.

*WE ARE PRO-SCIENCE AND PRO-VACCINE:
WE VACCINATE ACCORDING TO THE ROUTINE CHILD
AND ADOLESCENT CDC IMMUNIZATION SCHEDULE.

JOB TITLE: Front Desk Receptionist
GENERAL SUMMARY OF DUTIES: Provide professional, polite, clinical services in the
operation of a medical office. Act as a patient advocate and support the mission of the practice
which promote office efficiency and patient satisfaction. Greets, instructs, and directs patients
and visitors. Provides information and services to the patient related events at the practice.
Works in conjunction with providers, nurses and other staff members to ensure friendly,
professional, efficient and viable operations.
SUPERVISION RECEIVED: Reports directly to Office Manager.
SUPERVISION EXERCISED: None.
TYPICAL PHYSICAL DEMANDS: Employee will need to handle multitasking in a fast paced
environment. Work may require sitting or standing for long periods of time, some bending,
stooping and stretching for files and supplies and occasionally lift and move up to 50 pounds..
Employee is required to have eye-hand coordination and manual dexterity sufficient to operate a
computer keyboard, photocopier, telephone, calculator, and other minor office equipment. A
normal range of hearing and eyesight is required to record, prepare and communicate
appropriate reports. It is necessary to view and type on computer screens for long periods and to
work in an environment which may be stressful.
TYPICAL WORKING CONDITIONS: Busy medical office environment.
PRIMARY RESPONSIBILITIES: (This list may not include all of the duties assigned.)
 Maintain and protect confidentiality of patient information.
 Greets all patients and visitors to the office in a timely, cheerful, understanding, patient,
thorough, informative and professional manner, directing them to their appropriate
destination and with the appropriate clinical and non-clinical information
 Answer the telephone or return calls in a timely, cheerful, understanding, patient,
thorough, informative and professional manner. Identify the name of the practice and
person answering the phone
 Take full responsibility and full ownership of work performed
 Facilitate decision-making, conflict resolution and operations to enable the practice to
achieve its goals
 Approach problems with initiative, collaboration, a positive proactive attitude and creative
thinking

 Communicate with others in a professional, mature, direct and timely fashion and

establishes trusting, professional relations with others

 Perform duties related to patient check in, check out and scheduling
 Maintain a neat, pleasant, comfortable, professional patient environment as well

as for all of those who work in this office

 Conduct work with speed, attention to detail and correct prioritization
 Opening and closing the office
o Lock up the doors after the patients and staff have left
o Turn on the alarm system at the end of the day
o Open the phone lines in the morning
o Take any messages left over night off the front desk answering machine
 Check-in of patient
o Alerting the nurses or medical assistants when a patient is in need of a room, or if the
patient will be in the front waiting room
 Updating demographic information and insurances
o Collect any demographic forms
o Hand out any new or updated information regarding office policies
o Collect any waivers that patient are asked to sign
o Checking for patient documents: Over 18-yrs form, financial policy waivers, updated
insurance
 Open and sort mail and check the front office fax
o Giving documents to the appropriate department or provider or scanning documents
into the E.H.R when appropriate
 Billing out patients (collecting extra charges, scanning form prescriptions, correcting
billing errors)
o Collecting, posting, and linking payments
o Alerting patient to any balances or credits on the account
o Pending and batching claims to insurances
 Proving the money and Checking over receipts to correct mistake
 Answering phones and booking appropriate appointments, booking walk-ins
 Organizing the day's upcoming appointments, pulling charts if not already in E.H.R
 Preparing future charts (prenc, pulling, scanning if needed, chart prep)
 Filing
 Accepting specimens dropped off by patients (creating visit, alerting nurses and medical
assistants)
 Continuity of Care/Coordination of Care:
o Making reminder phone calls for upcoming or past due well visits
o Booking or calling to book follow ups from visit tasks
o Using Televox (sending out reminder calls)
 Patient Medical Information requests:
o Preparing documents to be picked up or mailed home
o Records transfers (transfers out and in, organizing new records, prepping records
transfers, mailing records)
 Making sure the patient medical record is complete and Communication with specialists
or other doctors
 Faxing forms or paperwork when necessary
 Scanning and linking forms, old records, transfer records, letters from specialists

 Attend daily front desk huddle to optimize flow and patient care
PERFORMANCE REQUIREMENTS:
Knowledge, Skills & Abilities:
 Ability to be punctual.
 Ability to accomplish an acceptable amount of work within a given time period.
 Reliability
 Ability to communicate with others in a professional, mature, direct and timely fashion
and to establish trusting relations with others
 Initiative to solve problems
 Patience to deal with individuals who might be uncomfortable, unpleasant, impatient,
disoriented, lacking in certain motor skills, or individuals having memory lapses
 Knowledge of organization policies and procedures
 Knowledge of computer systems and applications
 Knowledge of business office procedures
 Knowledge of grammar, spelling, and punctuation to type patient information
 Skill in operating a computer, scanning and photocopy machine
 Ability to maintain confidentially of sensitive information
 Ability to apply written guidelines and standardized work practices
 Ability to identify problems
 Ability to communicate clearly
 Ability to sort and file materials correctly by alphabetic or numeric systems.
 Flexibility with schedule is required.
Education: High School Diploma
Experience: Medical office experience recommended.
PERFORMACE EVALUATION:
Employee will be evaluated on the above listed responsibilities and requirements.

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15 - $18