Helpdesk Operator (T) (P1-1362277-1)

Helpdesk Operator (T) (P1-1362277-1) LOCATION Rosemead, CA POSTED 07/24/2025 TYPE Panda Restaurant Group JOB ID P1-1362277-1 Summary of Job Description: The Help Desk Tech (PAWS) is responsible for serving as the single point of contact for all technology-related problems encountered by PRG associates and ensuring satisfactory customer service. This position responds to incoming telephone, voice mail, email, chat, and in-person requests for assistance from associates experiencing problems with hardware, software, network, and other computer-related technology. The Help Desk Tech evaluates and prioritizes all problems and either resolves the problems or escalates the situation to the appropriate IS associate for resolution. You'll get a chance to: Provide courteous customer service in-person and through phone calls and emails to Operations and to SC associates related to IS issues on a timely basis. Serve as the single point of contact for all technology-related problems encountered by PRG associates by responding to incoming telephone, voice mail, email, chat, and in-person requests for assistance related to problems with hardware, software, network, and other computer-related technology. Evaluate and prioritize all computer-related problems and either resolves the problem or refers the situation to the appropriate IS associate for resolution. Escalate problems requiring urgent attention. Log and track all calls using the ticket tracking system. Follow up on outstanding calls and open tickets to ensure timely resolution and customer satisfaction. How we reward you: Hybrid Work schedule 401K with company match On-site fitness center, biometric screen, and flu shot clinic Discounts at Panda restaurants, theme parks, and gym memberships Qualifications - External Your background and experience: High school diploma required; working towards college degree Some relevant work experience and demonstrated interest in technology required Successful completion of initial and periodically required trainings. Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position. Pay Range: S3: $24.00 - $30.50 / Hour * Within the range, individual pay is determined using various factors, including work location and experience. Panda Strong since 1983: Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values. You’re wanted here: Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to TASupport@PandaRG.com.