What are the responsibilities and job description for the Sales Support Specialist position at Panasonic?
Panasonic is seeking a Sales Support Specialist, experienced in B2B technology sales, to assist the sales team in growing sales and increasing alignment between the mobility sales organization and main office resources. They will help develop and manage relationships with customers, resellers, partners, and distributors that will lead to the attainment of revenue goals. The Sales Support Specialist will be located in the company’s Newark, NJ office and will report to the Inside Sales Manager.
Responsibilities
At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.
Watch this video to learn about Panasonic Connect and see how we connect talent to opportunity. Come join our journey!
What You'll Get To Do:
Sales and administrative support:
- Assist sales personnel and resellers with deal registrations, pricing, CRM data entry, and other service items required to move deals forward to close.
- Provide sales personnel and customers with order tracking information, product specifications, and other supporting information on an as-needed basis.
- Collaborate with main office work partners (e.g. marketing, operations, supply chain, etc.) to assist sales personnel and customers with quick answers and efficient resolution of issues.
- Update existing Salesforce opportunities including adjusting for discontinued products
- Create and update SPL’s for the sales team.
- Handle the show/sample/loan pool for the sales team. Order, track, and ensure SSL’s come back.
- Provide timely, accurate, and complete sales reports and forecasts. Attend required sales conference calls and meetings.
Qualifications
What You'll Bring:
- Bachelor’s degree in Business, Marketing, Communications preferred
- Minimum of 3 years sales experience is required; inside sales experience preferred
- Demonstrable experience in sales support administration, or similar
- Proficiency in Microsoft Office
- Experience with CRM systems required; experience using Salesforce required
Competencies:
- High degree of multi-tasking and prioritization of tasks will be required
- Ability to reason quickly and act swiftly is required
- Strong value-based selling skills are required (e.g. relating, questioning, positioning, closing, etc.)
- Exceptional interpersonal skills and a proactive approach to problem solving
- Ability to quickly acquire product knowledge and communicate with technical customers is required
- Ability to confidently conduct virtual product demonstrations is required
Communications:
- The SSS will be customer-facing and therefore must demonstrate a very high level of written and verbal communication skills, as well as strong active listening skills.
- The SSS must always demonstrate a very high level of responsiveness and thorough follow-up.
- Ability to collaborate and thrive in cross-functional teams and matrix reporting structures.
- Ability to quickly establish trust and build and maintain lasting relationships with customers, resellers, and other partners.
- Excellent written and verbal communication skills, as well as customer service skills
Other Requirements:
- SSSs will work out of the Newark HQ office or remote
- Some travel may be required (less than 10% of the time)
What We Offer:
- High Performance Culture
- A focus on Diversity, Equity and Inclusion
- Teamwork and Collaboration
- Rewards and Recognition
- Learning & Development Opportunities Across Multiple Business Units
- Competitive compensation packages
- Hybrid work model
- Comprehensive benefits
- Paid Parental Care Leave
- Educational Assistance
- Volunteer time off
- Total Well Being Program
- Employee Referral Program
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.
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The salary range below is just one component of Panasonic Connect's total package. Actual compensation varies depending on the individual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.
Salary Range
$50,000 –$60,000 Bonus REQ-151946
Salary : $50,000 - $60,000
