Professional Service Technician Lead

Are you motivated and eager to grow your career in refrigeration?

Hussmann’s team of Technicians maintain, diagnose, and repair HVAC/R in supermarkets, convenience stores, cold storage facilities.

Build your career with industry leaders since 1906. Join our team of hardworking, refrigeration experts and discover your potential.

Lead a team of service technicians based upon a specified geographic area or project/customer assignment to respond the customer’s need for service and maintenance of equipment through maintenance, diagnosis and repair of refrigeration, heating & air-conditioning system commonly installed in supermarkets, convenient stores and cold storage facilities.

Principal Responsibilities:

• Development and maintenance of excellent customer relations. Fluent in applicable customer systems, business processes, administrative support, etc.
• Actively pursuing personal development & supporting technician growth and development. Intrinsically involved with screening, interviewing, and hiring new technicians.
• Under the direction of the Service Manager perform survey of new customer sites and assist in quoting service and maintenance. Assist with job quoting, staffing, estimating, understanding of project costing & drivers, etc.
• Implement pertinent training and provide opportunities for ongoing professional development for technicians.
• Coordinate technical support, guidance, and training to service technicians.
• Strong skills for conflict resolution, problem solving, and prioritization among technicians, peers, leadership, customers, etc.
• Champion of change initiatives across the enterprise. Coaching and Mentorship of newer team members to help ensure compliance to systems and processes.
• Perform prescribed, routine maintenance procedures on supermarket refrigeration system and self-contained temperature-controlled merchandisers.
• Enough system knowledge to match customer needs with potential sales opportunities and ability to complete rapid/accurate diagnosis.
• Manage truck inventory.  Orders, receives, bills out and maintains parts responsibly with a minimum of waste.  Manages assigned vehicle within all company guidelines.  Maintains a clean vehicle, performs required maintenance on time.
• Complete necessary documents and electronic communication in a thorough, accurate, professional and timely manner. Demonstrate the ability to utilize hand-held device to complete necessary paperwork and invoicing requirements.
• Ability to systematically utilize mirror and flashlight to check all joints, install PVC drain pipe with minimal supervision, set and trim cases, install and adjust glass doors and frames, use temperature sensors, use brazing and soldering techniques, and determine proper coil layout in complex boxes.
• Accurately identify pipe size and fittings by sight, perform system refrigerant and oil conversions and test oil during conversion and electric weld a variety of metals and joint types.
• Identify, troubleshoot, and correctly size thermostatic expansion valves. 
• Working knowledge of pressure regulators as they pertain to pressurized gases, refrigerant flow controls, TEV troubleshooting and replacement, and tracing complex schematic diagrams.
• Demonstrate understanding of low/high pressure oil systems, split condensing/low ambient controls, refrigerated equipment startup, EMS controls, CO2 refrigeration, new retail store refrigeration startup, air flow characteristics and testing, motor VFD’s, all system defrost types, recovery setup, torch setup, compressor operating parameters, conventional refrigeration system layout, and parallel rack system layout, and advanced wiring diagrams.
• Demonstrate a working knowledge of gauge, scale, recovery, ECM, shaded pole, PSC, three phase motors, compressor operating parameters, oil differential pressure valves and oil level controls, .
• Detect and repair leaks on conventional systems and parallel racks, solder with copper-to-brass and copper to steel, conduct compressor diagnosis and replacements, troubleshoot and repair more complex service calls, check/adjust oil management system and compressor oil level control.
• Serve as a mentor to other technicians and lead HVAC/R PM programs.
• Additional responsibilities as assigned. 

Formal Education Requirement:

Required Level: High School Diploma/GED

Preferred level: HVAC-R Technical School Degree

Minimum Years of Experience Necessary:

• External Candidates: 7 years in the field or 5 years with Certification from a Technical School
• Internal Candidates: 3 years as a Certified Technician w/ completion of OJT & Skills Assessment

Additional Information:

• Must have a Valid Driver’s License and maintain a safe driving record accordance with the Fleet Policy.
• Must be physically able to walk distances, bench and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively and for an external period.
• Must have excellent verbal and written communication skills, detail orientated and highly motivated.
• Must have strong mechanical aptitude.
• Must be able to work nights and/or weekends as required.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• Must have strong leadership skills, communication skills, and business acumen.
• EPA 608 Universal Certification.
• Superior decision-making ability and paperwork skills.
• Able to schedule work for other technicians.
• Able to correctly teach all the previously listed items.

Benefits:

• Health, Dental, and Vision Insurance
• 401k with Company Matching Contribution
• Discretionary 401k Company Contribution
• Tuition Reimbursement Program
• Life/Disability Insurance
• Maternity and Paternity Leave
• Panasonic Employee Discounts
• 10 Days Paid Vacation and 12 Company Holidays
• Employee Assistance Program
• And more

About Hussmann:

For more than 115 years, Hussmann has been a leader and innovator in the food retailing industry. We provide solutions to food retailers, so they can provide fresh and appealing food to consumers. Our solutions range from the refrigerator cases you browse in grocery stores to the electronic price labels at the shelf edge. Our entire Hussmann team is connected by one focus: delivering the Hussmann Promise.

The Hussmann Promise means “Continuously Providing the Most Customer-Focused Solutions in the Food Retailing Industry.” This Promise is a significant part of the Hussmann culture – it’s a reminder of how we’ve chosen to compete in the marketplace, the value we deliver to our customers, and the future value we aspire to provide. Finding a better way has always been the Hussmann way and we work towards fulfilling the Promise for better businesses, better partners, and a better world.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.