What are the responsibilities and job description for the Area Service Manager position at Panasonic?
The Area Service Manager is accountable for owning service operations with direct responsibility for service execution; while leading a team, or teams, to accomplish specific operational performance objectives. This position may be responsible for oversight of both exempt and non-exempt direct reports.
Responsibilities
- Responsible for Service Operations, including service contracts, emergency service, quoted work, renewals, warranty, and change requests.
- Own and drive internal/external customer satisfaction, including management of customer relationships, business development, issue resolution and timely, efficient emergency and preventative service
- Develop and execute safety culture and behaviors across all levels of Service Operations, including safety inspections, committees, communications, investigations, and prevention
- Identify and prioritize service requirements
- Perform detailed job planning with aim of maintaining and driving service operations profitability
- Develop budget forecasts, maintain project budget oversight, and identify potential cost saving and risk mitigation measures
- Periodization of schedule revisions to ensure timely, effective customer support in alignment with contract provisions and customer need
- Create and review contracts and estimates by utilization of risk analysis processes and risk plan development
- Conduct performance appraisals in concert with service supervisory personnel for merit pay increases
- Manage hiring, promotion, development, and disciplinary processes
- Support development, coaching, and onboarding of new service team members
- Compile, analyze, and utilize market conditions and data trends towards the maintenance of a strong Service Department in regard to performance and customer and employee relations
- Facilitate interdepartmental collaboration for purpose of addressing any organizational process concerns, in addition to invoicing and/or collection issues as required
- Additional responsibilities as assigned
Qualifications
- High School Diploma/GED required, Bachelors preferred
- 5-10 years of experience
- Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
- Strong leadership and business acumen.
- Strong background in management/leadership function.
- Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment.
- Strong communication skills, verbal and written, required.
- Demonstrated ability to engage in high pressure situations with effective stress management skills.
- Frequent 24/7 availability.
- Strong organizational, time management skills.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Flexibility to work outside normal working hours, as required.
- Valid driver’s license and safe driving record.
- Travel within region as required.
Benefits:
Health, Dental, and Vision Insurance
401k with Company Matching Contribution
Discretionary 401k Company Contribution
Tuition Reimbursement Program
Life/Disability Insurance
Maternity and Paternity Leave
Panasonic Employee Discounts
15 Days Paid Vacation and 12 Company Holidays
Employee Assistance Program
And more
About Hussmann:
For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry.
From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion and StoreConnect, Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit www.hussmann.com.
Hussmann is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.