Call Center Agent-Bilingual-Spanish

Overview

Provide front-line support to Everfast customers via phone and email for internet service-related inquiries. Assist customers with basic account inquiries regarding billing, equipment, modifying their service, and account access. Process customer payments via the Everfast payment portal. Document customer interactions, escalate issues as appropriate, and ensure timely, accurate resolution while delivering an excellent customer experience within established guidelines.

Responsibilities

Essential Job Functions:

• Provide exemplary customer service to Everfast customers
• Assist customers with management of their account
• Process customer payments
• Demonstrate timely and efficient resolution of customer contacts
• Exercise empowerment within guidelines when accommodating customers
• Evaluate, research and escalate as appropriate for skill level
• Support customer requests for general inquiries and route as appropriate
• Make outbound calls as needed to customers with slightly delinquent accounts to provide courteous payment reminders and explain available payment options
• Accurately document customer contacts within ticketing systems
• Demonstrate efficient and appropriate use of resources
• Other job duties as assigned
  
  

Requirements

• PC literate with the ability to use Microsoft Word, Excel and Power Point
• Ability to perform multiple tasks simultaneously
• Ability to work in a diverse, team-based environment
• Ability to work independently with limited guidance
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained
• Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion
• Bilingual English/Spanish skills desirable
  
  

Benefits & Perks – What’s In It For You  Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, and social health. Here’s what you can expect: 

• Health Benefits – Medical, dental, and vision. 
• Voluntary Benefits – Life, accident, critical illness, disability, and pet insurance. 
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions. 
• Paid Time-Off Benefits – PTO, holidays, and volunteering (company sponsored events) 
• Health Management and Wellbeing Programs – EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Eligibility for each benefit may vary based on employment status, location, and length of service. 
  
  

We Take Opportunity Seriously:  At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. 

The wage range of $18.00 - $20.00 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. 

We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application! 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. 

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. 

Thank you for your interest in Panasonic. 

Salary Range

18.00-20.00 REQ-154435