Field Service Tech

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• Newark, New Jersey
• Technical Service and Repair
• Full-Time
• Remote
• PCONA Panasonic Connect North America
• REQ-151484
  
  

Overview

Job Description

The main responsibility is to provide technical support to customer through telephone assistance or on-site for specific products. Establish a strong understanding of the technical specifications of our product so that a high level of assistance can be provided to our customers. Provide professional support and repair at customer sites through interaction of service and factory support. Uses technical knowledge to make decisions regarding repair of product and software.

Responsibilities

At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.

Watch this video to learn about Panasonic Connect and see how we connect talent to opportunity. Come join our journey!

Accountabilities

What You'll Bring:

• TECHNICAL KNOWLEDGE: Understand product knowledge and technical information for a specific range of products. Focus on maintaining product knowledge on all changes related to the products within the group. Provide technical support to all field support personnel and customers by analyzing and repairing mechanical, electrical, and pneumatic failures. Work to reduce and eliminate return calls by providing support that resolves issues in the field using the DEMAIC process: Define, Measure, Analyze, Improve, Control.
• PRODUCT CUSTOMER KNOWLEDGE: Strive to acquire specific product knowledge to meet service and sales goals of each product. With this knowledge, understand customer’s expectation and differentiation of product and/or systems.
• SALES SUPPORT: Supports sales force in developing and maintaining close account relationships and satisfying technical customer requirements. Liaison between Field Service Technicians, TAC Support, and Sales/Marketing during the initial portion of the Product Life Cycle. Provide timely feedback to sales regarding information gathered at customer. Supply technical information and other detail to factory/customer to provide resolution to technical issues.
• COMMUNICATIONS: Maintain communications with factories, service management and service technician(s). Monitor account and product developments, trends and progress as well as ensures customer support and satisfaction.
• FACTORY LIAISON: Maintains clear communication and strong relationships with factories to incorporate product/customer specifications. Reports technical data from customer visits to the factories.
  
  

PROBLEM-SOLVING And KNOW HOW

• Two-year college degree and strong technical background is preferred.
• Five years industry experience is preferred.
• Functional ability to operate a PC and appropriate software programs is preferred to accomplish specific duties listed above.
• Ability to travel as required by the position
  
  

Communications

• Strong communication capabilities, including presentations to internal and external contacts, are required
  
  

What We Offer

• High Performance Culture
• A focus on Diversity, Equity and Inclusion
• Teamwork and Collaboration
• Rewards and Recognition
• Learning & Development Opportunities Across Multiple Business Units
• Competitive compensation packages
• Hybrid work model
• Comprehensive benefits
• Paid Parental Care Leave
• Educational Assistance
• Volunteer time off
• Total Well Being Program
• Employee Referral Program
  
  

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

Salary Range

$40,000 –$60,000 Bonus REQ-151484