What are the responsibilities and job description for the Area Service Manager position at Panasonic Appliances Refrigeration Systems de México S. A. de C. V.?
Overview
The purpose of this position is to manage and oversee service operations for the customer base within a district. Responsibilities include service financial performance, field service team development and supervision, acquisition support, and customer maintenance and growth. The Area Service Manager is accountable for service execution and leading teams to meet operational objectives. May oversee exempt and non-exempt direct reports.
Responsibilities
For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.
For more information about Hussmann, please visit www.hussmann.com.
Hussmann is a subsidiary of Panasonic USA.
Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
REQ-152540
The purpose of this position is to manage and oversee service operations for the customer base within a district. Responsibilities include service financial performance, field service team development and supervision, acquisition support, and customer maintenance and growth. The Area Service Manager is accountable for service execution and leading teams to meet operational objectives. May oversee exempt and non-exempt direct reports.
Responsibilities
- Responsible for Service Operations, including service contracts, emergency service, quoted work, renewals, warranty, and change requests.
- Responsible for owning and driving internal and external customer satisfaction, including management of customer relationships, business development, issue resolution, and timely, efficient emergency and preventative service.
- Responsible for development and execution of strong safety culture and behaviors across all levels of Service Operations, including safety inspections, committees, communications, investigations, and prevention.
- Identification and prioritization of service requirements, in addition to detailed job planning with aim of maintaining and driving service operations profitability.
- Development of accurate budget forecasts, project budget oversight, and identification of potential cost saving and risk mitigation measures.
- Periodization of schedule revisions to ensure timely, effective customer support in alignment with contract provisions and customer need.
- Responsible for creation and review of contracts and estimates by utilization of risk analysis processes and risk plan development.
- Responsible for conducting performance appraisals in concert with service supervisory personnel in recommendation of merit increases, in addition to the management of hiring, promotion, development, and disciplinary processes.
- Supports development, coaching, and onboarding of new Service team members.
- Compile, analyze, and utilize market conditions and data trends towards the maintenance of a strong Service Department in regard to performance and customer and employee relations.
- Facilitate interdepartmental collaboration for purpose of addressing any organizational process concerns, in addition to invoicing and/or collection issues as required. Additional responsibilities as assigned.
- High School Diploma/GED required, Bachelors preferred
- 5-10 years of experience
- Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
- Strong leadership and business acumen.
- Strong background in management/leadership function.
- Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment.
- Strong communication skills, verbal and written, required.
- Demonstrated ability to engage in high pressure situations with effective stress management skills.
- Health, Dental, and Vision Insurance
- 401k with Company Matching Contribution
- Discretionary 401k Company Contribution
- Tuition Reimbursement Program
- Life/Disability Insurance
- Maternity and Paternity Leave
- Panasonic Employee Discounts
- 15 Days Paid Vacation and 12 Company Holidays
- Employee Assistance Program
- And more
For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.
For more information about Hussmann, please visit www.hussmann.com.
Hussmann is a subsidiary of Panasonic USA.
Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
REQ-152540