What are the responsibilities and job description for the Event Consultant position at Panache Events?
Benefits:
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Essential Duties and Responsibilities:
- Field incoming phone calls, texts, web requests, and emails.
- Make outbound calls to update current and new business contact information.
- Create event layouts.
- Showcase products in Mood Boards.
- Greet clients in the Design Center.
- Accurately enter and maintain customer data and sales information in relevant systems.
- Consult with clients to understand their event rental needs and provide tailored recommendations to meet their requirements, while identifying opportunities for upselling.
- Relentlessly follow up on quotes and leads per department goals.
- Cultivate and nurture relationships with both new and existing clients to drive retention and repeat business.
- Proactively address and resolve any customer issues or concerns that may arise.
- Foster relationships with industry professionals through networking events, trade shows, and conferences.
- Occasional travel to offsite locations.
- Meet critical performance metrics.
- Uphold and embody the company's Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART).
- Perform additional duties as required.
Schedule:
- Monday – Friday between the hours of 8:30AM – 5:00PM.
- You will be required to work 10:30AM – 7:00PM on a rotational basis of approximately once every three weeks.
- You will also be required to work 8:30AM – 4:00PM on a rotational basis of approximately one Saturday every three months.
Benefits/Perks:
- Medical, dental, vision, and 401k after 60 days.
- Enjoy team member rental discounts and participate in our referral program.
- 96 hours of PTO annually (prorated the first year based on hire date/month).
Qualifications and Requirements:
- One or more years of related customer service experience.
- Must possess a high level of communication skills.
- Ability to be engaged and interested in learning about each event.
- Excellent typing skills.
- Proficiency in the English language (written and verbal) is required.
- Proficient in Microsoft Windows and Office, with creative skills for product pairing and interior design.
- Ability to create Mood Boards using PowerPoint and utilize Social Tables for event diagrams.
- General knowledge of basic math skills; fractions, percentages, and ratios.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Great problem-solving skills.
- Comfortable upselling and asking for orders.
- Excellent customer service skills.
- Must maintain a professional personal appearance.
- Excellent multitasking, prioritization, and time management skills.
- Strong attention to detail and ability to maintain accurate records.
- Knowledge of the event or catering industry preferred.
- Completion of Behavioral and Cognitive Assessments through the Predictive Index.
- Successful completion of company background check and drug screen.
Salary : $19 - $24