What are the responsibilities and job description for the Sr UX Designer position at PamTen Inc?
Role: Sr UX Designer
Location: Brooklyn, NY (Onsite)
SCOPE OF SERVICES
The UX Designer will lead the end-to-end design process for the Secure App rebuild and related web resources. This includes conducting user research with vulnerable populations, defining critical user journeys, and creating a cohesive content and design strategy that prioritizes clarity, accessibility, and trust across all relevant surfaces.
TASKS:
- Conduct Stakeholder & User Research: Lead interviews and user research with elderly residents, immigrant communities, and other effected populations to understand their specific challenges and needs for prevention and reporting.
- Develop User Personas & Journey Maps: Map the end-to-end experience of a victim seeking help, from the initial scam contact to the 311 referral and the digital resource landing page.
- Define Functional Requirements: Translate user needs into technical design requirements for the app s call-filtering interface and the website s resource navigation that are intuitive and helpful.
- Execute High-Fidelity Wireframing: Support the design of the user interface for the Secure App and web resources.
- Create Content Strategy: Draft plain-language, trauma-informed content for the resource s pages and in collaboration with 311 to ensure instructions are easy to follow during high-stress situations.
- Build Interactive Prototypes: Develop prototypes in Figma or similar tools to demonstrate user flows for stakeholder approval and developer handoff.
- Facilitate Usability Testing: Run iterative testing sessions with diverse users to identify and resolve points of friction in the app and web layouts.
- Oversee Visual Design Consistency: Ensure all digital assets align with brand identity and use key design components of the design system.
MANDATORY SKILLS/EXPERIENCE
- User Experience (UX) / Product Design experience.
- User research methodology expertise including proficiency in qualitative and quantitative research methods (e.g., usability testing, moderated user interviews)
- Mastery of industry-standard design tools like Figma and Adobe Creative Suite for high-fidelity design and prototyping.
- Experience working on a cross functional technical team with engineers and product managers.
- Strong written and verbal communication skills.
DESIRABLE SKILLS/EXPERIENCE:
- Experience designing interfaces that support multiple languages (specifically Spanish, Chinese, and Russian) and vulnerable populations.
- Experience designing mobile applications (iOS/Android) and mobile friendly websites
- Accessibility expertise, particularly for seniors (e.g., high-contrast ratios, legible typography, and screen-reader optimization).
- Experience working within or contributing to established municipal or enterprise-level design systems.