What are the responsibilities and job description for the Helpdesk Specialist (Warehousing experience) position at PamTen Inc?
Responsibilities
· The role requires a contractor who is skilled in IT Warehouse Assest management.
· IT fulfillment, asset tag requests for purchase order receiving, related to multi-state customers.
· Maintain IT asset management record integrity.
· Maintains digital and physical IT asset management files for record retention. Maintains database record of various types of IT asset transactions.
· End-User technical support.
· The role is essential to sustaining daily operational activities, including device provisioning, bricking/unbricking processes, asset tracking, and support for ongoing Optum integration and compliance-related initiatives.
· This contractor would be an AI User role, which includes, but is not limited to, consistent use of AI/Copilot for daily work and maintaining a minimum of 90% weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise
Skills
Must have
· Graduation from a high school or equivalent
· IT Warehouse Asset management experience (3 years)
· Skill in providing good customer service.
· Ability to communicate effectively.
· Confident AI tools user
· Experience working with ServiceNow
· Works under limited supervision with moderate latitude for the use of initiative and independent judgment.
Nice to have
· Ability to review asset management operations for compliance.
· Ability to follow prescribed inventory control standards.
· Skill in using a computer and Microsoft office Suite software