What are the responsibilities and job description for the Guest Services Agent position at PAMAL BROADCASTING?
Join Our Hospitality Family! Be the Friendly Face of Holiday Inn Express & Suites
At Holiday Inn Express & Suites, we pride ourselves on delivering exceptional guest experiences with a personal touch. Whether guests are here for business or leisure, our team is dedicated to making every stay comfortable, convenient, and memorable. Join a friendly, professional environment where your contributions truly matter.
Position Summary:
We are seeking a friendly, reliable, and customer-focused Guest Services Agent to join our front desk team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and seamless experience from check-in to check-out.
Key Responsibilities:
- Greet and assist guests with a warm and professional demeanor
- Handle check-in and check-out procedures efficiently using the property management system
- Respond promptly to guest inquiries, requests, and complaints in person, by phone, or via email
- Process payments accurately and manage cash, credit card, and room charge transactions
Qualifications:
- Previous experience in customer service, hospitality, or front desk preferred
- Strong communication and interpersonal skills
- Ability to handle stressful situations with professionalism and patience
- Basic computer skills and familiarity with hotel reservation systems is a plus
- Must be able to work flexible hours, including weekends and holidays
- High school diploma or equivalent required
Why Join Us?
- Competitive pay
- Employee discounts at IHG hotels worldwide
- Opportunities for career growth and development
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Salary : $18 - $24