What are the responsibilities and job description for the Shipping Coordinator position at Palziv North America Inc?
Scope:
This role will support both our customer service and warehouse teams and will be an integral part of our shipping staff.
General Summary:
Under the direction of Shipping Manager, this position coordinates all outbound shipping for LTL, Freight and non-LTL orders in order to meet customer delivery requirements.
Typical work activities:
The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
- Schedule shipments and manage the outbound shipping schedule
- Work with carrier partners and internal team members to understand urgency of the freight, resolve issues and ensure top tier service and performance.
- Seeks out rate quotes with shipping vendors and logistics companies to procure the best service and price possible.
- Responsible for maintaining and updating all shipping records.
- Prepares documents, such as, bills of lading, and shipping orders to route materials.
- Collaborates with Customer Service team and supervisors to ensure coordination of special shipments and rush orders.
- Contact common carriers and schedule pick-ups, ensuring the meeting of customer delivery requirements.
- Track inventory and report any shortages to Customer Service for further disposition
- Completes shipper’s declared HAZ-MAT paperwork on line.
- Complete and maintain all required paperwork shipping documents and labels corresponding to shipping needs
- Document and handle claim process for product damaged during shipping. Track and report on all shipping claims.
- Notify customers when product is ready and assist with tracking their shipments, and/or when they pick up orders.
- Assist truck drivers with their required paperwork.
- Maintain a clean and safe work area and update supplies as needed
- All other assigned duties directed by the Shipping Manager
Potential candidates will need to show evidence of the following:
- This candidate is a self-driven, high energy person with excellent communication and customer service skills, and has the ability to multitask and work well under pressure.
Success Factors (measurable goals):
Status:
Salary-Exempt
Knowledge, Skills, and Abilities:
- Must have strong, general computer skills and be able to work with vendors on line and use their custom shipping software.
- Must have working knowledge of Microsoft Office.
- Must possess excellent customer service and verbal communication skills.
- Requires education generally equivalent to a high school diploma and experience working in a warehouse and/or shipping environment.
Salary : $18 - $21