What are the responsibilities and job description for the Paluska Plumbing Dispatcher position at Paluska Plumbing, Inc.?
Dispatcher / Customer Service Coordinator
Paluska Plumbing.
The value of the call starts with you.
Before our plumber pulls up to a home, the customer’s experience has already started—with you. Your voice, your attitude, and the way you handle that first conversation help customers feel confident they called the right company.
Paluska Plumbing is looking for a friendly, dependable, organized dispatcher who enjoys helping people and keeping a busy day running smoothly. You’ll be the first face and voice of our company and an important connection between our customers and our plumbers.
If you enjoy talking with people, putting the pieces of a schedule together, and the satisfaction of getting everyone where they need to be, this could be your kind of work.
What you’ll do
- Welcome customers with a positive, professional attitude.
- Answer calls and respond to voicemails, emails, texts, and online service requests.
- Turn customer inquiries into scheduled appointments by listening, gathering information, and explaining the next step.
- Keep our plumbers’ schedules organized, realistic, and flowing throughout the day.
- Double-check job notes, customer information, and appointment details in Housecall Pro.
- Request and organize photos when needed so our plumbers arrive prepared.
- Keep customers and teammates updated when schedules change.
- Respond to customer reviews and work with management on concerns.
- Follow through on open questions and requests so customers aren’t left wondering what happens next.
You’ll focus on great communication and getting the right help scheduled.
Who will do well here
You’re someone who:
- Has a friendly phone presence and makes people feel heard.
- Enjoys staying organized while handling several moving parts.
- Notices details and follows through without repeated reminders.
- Stays calm when the phone rings, a job runs long, or plans change.
- Is comfortable using computers and learning scheduling software.
- Takes feedback well and works respectfully with others.
- Shows up consistently, arrives on time, and is ready to support the team.
Customer service, scheduling, dispatch, or office experience is helpful. Familiarity with Housecall Pro is a plus.
Our team standards
How we work together matters just as much as getting the schedule filled.
- Wear the P with pride. Take pride in representing Paluska Plumbing and the experience we provide.
- Be the solution not the problem. Take ownership, follow through, and help move things forward.
- Embrace tough situations. Stay steady, adapt, and work through challenges with your team.
- Never lose the right relationship. Protect trust by treating customers and coworkers with honesty and respect—even when conversations are difficult.
Make a difference with every call
A friendly welcome can put a worried homeowner at ease. Clear notes can help a plumber arrive prepared. A thoughtful schedule change can keep the whole team moving.
That’s the impact you can have here every day.
Apply through Indeed with your resume and a short note telling us why you’d be a great first impression for Paluska Plumbing.
You can also send your resume to jordon@paluskaplumbing.com
Pay: $800.00 - $1,200.00 per week
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Retirement plan
Work Location: Hybrid remote in Peoria, IL 61615
Salary : $800 - $1,200