Surgery Scheduler-General Surgery-Poway

The Surgery Scheduler much like a Receptionist shall greet patients and visitors and be responsive to their needs, collect patient demographic and insurance information for the billing system, schedule patient appointments, answer telephones and distribute messages to appropriate personnel. However, the primary responsibility of the Surgery Scheduler will be working with a Surgeon and their office staff coordinating surgical appointments on behalf of patients with several surgery facilities.

Greets patients and visitors in a respectful, pleasant manner, using eye contact immediately upon entering center. Checks patients in and creates visits in the computer system, distributes and verifies patient demographics and updates into system, collects appropriate co-pays and ensures co-pay is documented on super bill. Schedules follow-up appointment as needed. Confirms eligibility for scheduled patients about 1 day prior. Handles all incoming telephone calls and exercises judgment as to the urgency or other nature of the calls and directs them to appropriate personnel. Assures accurate bank deposit completion daily. Make sure that the cash drawers are balanced at the end of the day. Keeps the front office neat and orderly. Coordinates surgical appointments on behalf of patients with several surgery facilities. Restocks front office as needed i.e., forms, office supplies etc. Reschedules patients when any change in physician schedule occurs.

Ability to speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Windows computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop-down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the 1st two weeks of employment to perform the essential functions of the job. Performs other duties as assigned. Follows Palomar Health Medical Group rules, policies, procedures, applicable laws, and standards. Carries out the mission, vision, and quality commitment of Palomar Health Medical Group.

Minimum Education: High School or equivalent

Minimum Experience: 0-6 months

Preferred Experience: 2-3 years

Preferred Certification: Medical Administrative Certification