Police Support Parking Specialist

In addition to a competitive compensation structure, Palomar College also offers an extremely generous benefits package.

The estimated maximum value of this employer-paid benefits package is approximately $31,245.84 annually.

To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:

Experience: Four years of administrative support experience.

Note: For work experience, a “year” is defined as equivalent to 40 hours per week for 12 months.

Education: Equivalent to completion of the twelfth grade.

Transcripts must be included to receive credit for education and/or to substitute education in lieu of experience (i.e. Bachelor’s degree = 4 years of experience). Click here for Guidelines for Equivalency for Classified Positions.

Only coursework completed at, and degrees awarded by, accredited institutions recognized by the U.S. Department of Education will be considered as satisfying the minimum qualifications. Coursework and degrees that are completed outside of the United States are required to have transcripts evaluated (evaluation to U.S. equivalency and a course by course analysis) by an appropriate U.S. credentials evaluation service. For a list of credentials evaluation agencies accepted by Palomar College, visit the National Association of Credentials Evaluation Services (NACES) website at https://www.naces.org/index, or the Association of International Credential Evaluators, Inc. (AICE) website at http://aice-eval.org/.

Palomar College serves over 30,000 students from a variety of backgrounds and we are proud to be a Hispanic Serving Institution. Our student body is rich in its diversity. Click here to see a quick overview of our student demographics on our recent Student Fact Sheet.

Palomar College is committed to diversity, equity, inclusion, accessibility and antiracism (DEIAA). We are dedicated to empowering students to succeed and are guided by our core values; some of which are the following:

All positions require cultural competency which includes the sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, sex, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.

Essential Functions: Essential responsibilities and duties may include, but are not limited to, the following:

1. Oversees the virtual parking permit process; oversees permit purchases via third-party platforms; serves as the primary liaison between the District and the third-party vendors providing the virtual permit system; participates in vendor meetings, offer feedback, and escalate critical issues or feature requests; acts as the point of contact for internal and external users regarding issues managed by the vendor; escalates complex technical problems to the vendor and ensures resolution.

2. Assists with virtual parking permit platform operations, including user guidance, technical issue triage with vendors, and integration with License Plate Recognition (LPR) enforcement systems; coordinates with LPR system vendors, monitors software integration, and resolves technical issues related to permits and citations.

3. Assists parking enforcement personnel using vendor-provided tools for LPR scans, handheld devices, and appeals workflows; notifies parking enforcement of events and associated lots where parking rules are not to be enforced.

4. Oversees the processing of parking citations, parking citation collections and delinquent notices; approves refunds of citation overpayments and payments for non-violations; oversees payment tracking and enters payments into the system for special processing; hears ticket appeals for first-level non-moving violations; places and removes holds for non-payment; oversees processing of abstracts with embossed seals and Department of Motor Vehicles (DMV) reporting; reconciles permit sales, refunds, and enforcement data between the vendor’s system and campus financial systems.

5. Works with the vendor to create and analyze reports related to active/expired permits, payment history, enforcement activity and revenue performance; conducts data imports, exports, audits, or reconciliation to maintain consistency and accuracy between systems; monitors system logs or vendor dashboards to ensure synchronization is occurring correctly; researches, compiles and prepares statistical reports; tracks and reports department activities compiled from daily activity logs and databases; obtains necessary information and data for analysis, discusses findings with department administration and drafts required statistical and narrative reports.

6. Inputs data and prepares and processes purchase requisitions, purchase orders and check requests; verifies the accuracy of receipts and invoices including validating invoices against contract terms, routing for signatures and compiling complex and detailed documentation; processes, scans and routes invoices for payment; prepares and processes expense-related forms including travel requests and reimbursements, petty cash and expense reports; reconciles credit card statements; responds to questions regarding departmental accounting policies and procedures and the status of specific vendor payments; monitors and tracks purchase cards as necessary.

7. Coordinates the daily operations of the department front desk; leads and participates in assigning the work of lower-level employees for completeness, accuracy and conformance with District/departmental standards; provides information, guidance and training on work processes and technical procedures.

8. Answers escalated student questions and performs public relations duties over the phone, in person and online; provides information and handles issues that may require sensitivity and use of tact and independent judgment; researches requests or complaints regarding parking matters and refers matters to appropriate staff and/or takes or recommends action to resolve issues; provides information regarding department policies, procedures, programs and services; provides recommendations on other available District services and community resources.

9. Performs, with a significant degree of independence, difficult, technical and administrative work in support of department programs, functions and processes; establishes and maintains computerized and manual file systems, logs, distribution lists and other data; creates databases and tracking tools; enters information and produces reports; interprets court documents and program information for appropriate processing; performs calculations and posts accounting or payroll information; may order supplies and maintain petty cash; schedules and coordinates meetings and events; maintains calendars; prepares correspondence, agendas and reports; proofreads and checks all paperwork requiring the Chief of Police’s signature for accuracy, completeness and compliance with District standards, policies and procedure.

10. Assists in budget tracking and forecasting; calculates budget usage and fund percentages; tracks multiple funding sources; maintains separate budget and expense tracking programs based on funding sources; runs general budget reports through spreadsheets and financial systems and calculates budgets based on fiscal cycles of the District and funding sources; may process budgetary adjustments and transfers when warranted.

Marginal Functions:

1. Updates and maintains content of the department website and social media accounts.

2. Performs related duties and responsibilities as required.

Knowledge of:

1. General functions, operations and activities of a police department

2. Statistical data tracking, research methods and data analysis techniques.

3. Techniques, procedures and methods used in the operation of police records management, programs and systems.

4. Police terminology and criminal codes, California Vehicle and Penal Codes and statutes and ordinances relating to law enforcement.

5. Pertinent federal, state and local laws, rules, regulations and procedures relating to police records management, parking enforcement and citation.

6. Principles and practices of sound business communication; correct English usage, including spelling, grammar and punctuation.

7. Principles, practices, concepts and techniques used in customer service, public relations and community outreach.

8. Functions, rules, policies and procedures applicable to assigned areas of responsibility.

9. Provisions of the California Public Records Act and the Ralph M. Brown Act.

10. General accounting systems and associated systems, practices and procedures for processing accounting information and interpreting input and output data.

11. Modern office practices, procedures and equipment including computers and applicable software programs.

12. Basic practices and procedures of public administration for budgeting, purchasing and recordkeeping.

Skill in:

1. Assigning and inspecting the work of hourly workers and lower-level staff.

2. Making calculations and tabulations and accurately processing and reviewing statistical and related reporting documents.

3. Exercising judgment, discretion and decision making to integrate emergency response with organizational priorities and objectives under tight deadlines and in crisis situations.

4. Communicating clearly and effectively, both orally and in writing.

5. Preparing clear, concise and accurate reports, documents, data entries, and other written materials.

6. Operating a computer and other standard office equipment and using spreadsheet, word processing and enterprise software.

7. Organizing and maintaining specialized files and databases.

8. Maintaining confidentiality of student files and records.

9. Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, age, cultural, physical or mental disability, medical condition, gender, gender expression, gender identity, sex, sexual orientation, nationality, race and ethnic backgrounds of community college students, faculty, and staff.
10. Exercising tact and diplomacy in dealing with sensitive, complex and confidential student issues and situations.

11. Establishing and maintaining effective working relationships with those encountered in the course of work.