What are the responsibilities and job description for the Bilingual Korean - Tech Support (IT Helpdesk)@ Rockville, MD position at Palnar?
Job Role: Tech Support (IT Helpdesk)
Location: Rockville, MD
Duration: Long Term Contract
Bilingual Korean Mandatory
Requirements:
- Education: Associate degree in Computer Science, IT, or equivalent work experience
- Experience: 1 3 years of experience in technical helpdesk or desktop support roles
- OS Knowledge: Proficient in configuring and troubleshooting Windows OS environment
- Hardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops
- Soft Skills: Strong communication skills with a customer-centric mindset
- Problem Solving: Ability to diagnose basic network and software issues methodically
Nice to have qualifications:
- Certifications: CompTIA A , Network , or Microsoft Certified Fundamentals
- Directory Services: Basic experience managing user accounts in Active Directory
- Enterprise Tools: Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira Service Desk)
PALNAR, the trade name of Palayekar Companies Inc. founded in 1997, delivers global software and technology services. Headquartered in Cranbury, New Jersey - United States, with operations in India (Noida and Goa), PALNAR provides software consulting, development, IT Support service and ongoing technology support worldwide.