Restaurant Server PM

ABOUT US:

The Palms Hotel and Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel’s signature eatery, Essensia Restaurant and Bar, delivers all-natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

A member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years.  Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all-natural spa services, our hotel, restaurant and spa have won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!

JOB SUMMARY:

The Restaurant Server is responsible for providing exceptional food and beverage service that exceeds guest expectations while creating memorable dining experiences. This position serves food and beverages accurately, efficiently, courteously, and in accordance with The Palms Hotel & Spa standards while supporting teamwork, sustainability, and operational excellence.

MAIN DUTIES & RESPONSIBILITIES:

• Greet guests promptly and professionally.
• Present menus, daily specials and beverage selections.
• Answer menu, beverage and allergen questions.
• Accurately enter orders into the POS system.
• Coordinate with kitchen and bar for timely service.
• Verify food quality and order accuracy.
• Provide attentive service throughout the dining experience.
• Present and process guest checks accurately.
• Open and serve wine according to standards.
• Complete opening, closing and side work.
• Bus and reset tables.
• Assist with take-out orders, phones and seating.
• Maintain cleanliness of work areas.
• Promote menu items and daily specials.
• Work cooperatively with all Food & Beverage team members.

OTHER DUTIES & RESPONSIBILITIES:

• Maintain the highest level of customer service and guest satisfaction.
• Ensure compliance with health, sanitation and food safety policies.
• Adhere to all fire, safety and security procedures.
• Attend meetings and training.
• Adhere to all sustainability guidelines as part of the Inspired by Nature Program.
• Perform other duties as assigned.

QUALIFICATIONS

Knowledge, Skills, and Abilities Required:

• Excellent customer service skills.
• Attention to detail.
• Strong communication skills.
• Ability to multitask in a fast-paced environment.
• Basic wine and beverage knowledge.
• Ability to work effectively in a multicultural team environment.
• Proficient in English; a second language is an asset.
• Show Genuine Care for all guests, employees, visitors, contractors, and vendors by treating everyone with courtesy, professionalism, dignity, and respect.
• Maintain a professional appearance and demeanor at all times.

Education/Certifications

• Minimum one (1) year of restaurant, hotel, resort or upscale dining experience preferred.
• High school diploma or equivalent preferred.
• Basic computer/POS skills.
• Food Handler and Responsible Vendor certification preferred, if applicable.
• Alcohol Service Training certification preferred

WORK CONDITIONS & PHYSICAL DEMANDS:

• Stand and walk continuously throughout scheduled shifts.
• Frequently lift and carry up to 50 pounds unassisted.
• Frequently bend, stoop, reach, twist and carry trays.
• Work indoors and outdoors in varying temperatures.
• Work flexible schedules including weekends and holidays.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts, or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.

The hotel operates seven days a week, 24 hours a day. We may find it necessary to schedule shifts according to our business volume. You must be willing and available to fulfill changing operational demands.

All requirements are subject to possible modification to reasonably accommodate individuals with a disability.