Food and Beverage Manager

The Palms Hotel and Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel’s signature eatery, Essensia Restaurant and Bar, delivers all natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

A member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years.  Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all-natural spa services, our hotel, restaurant and spa have won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!

JOB SUMMARY:

The Food & Beverage Manager plays a key role in supporting all aspects of the food and beverage operations, including the Restaurant, Room Service,  (In Room Dining), Gift Shop, and, as assigned, Mini Bar operations. This position is responsible for ensuring exceptional guest experiences, maintaining the highest standards of service and quality, and driving departmental profitability.

The Food & Beverage Manager provides consistent leadership on the floor, oversees daily operations, maintains smooth guest flow and service execution, and serves as an active member of the management team by providing operational and administrative support. The role works closely with team members and department leaders to ensure compliance with company standards, service excellence, inventory control, cost management, and guest satisfaction initiatives.

This position requires strong independent judgment, leadership skills, business acumen, and the ability to effectively manage a dynamic team in a fast paced hospitality environment while promoting a culture of teamwork, accountability, and exceptional service.

MAIN DUTIES & RESPONSIBILITIES:

• Lead and oversee the daily Food and Beverage operations of Essensia Restaurant, ensuring exceptional guest experiences, operational excellence, and consistent support of all front of house functions.
• Execute and uphold established service standards, brand expectations, policies, and operating procedures to ensure consistency, quality, and compliance across all areas of responsibility.
• Facilitate and lead daily pre-shift meetings, providing service focused direction, operational updates, guest experience initiatives, menu knowledge training, and team engagement opportunities.
• Manage and oversee guest arrival and seating operations, ensuring efficient guest flow, optimal table management, and a warm, personalized welcome experience.
• Proactively address guest concerns, service challenges, and recovery opportunities with professionalism, urgency, and a commitment to exceeding guest expectations.
• Partner closely with Culinary, Stewarding, Banquets, Front Office, and other departments to ensure seamless communication, coordination, and execution of daily operations and special events.
• Monitor dining room performance throughout service periods, ensuring adherence to service standards, proper staffing levels, and timely completion of all operational tasks.
• Verify the completion and quality of all side work, opening procedures, and closing duties performed by servers, bussers, hosts, and support staff.
• Ensure compliance with all local, state, and federal health, safety, sanitation, alcohol service, and food handling regulations, maintaining the highest standards of cleanliness and workplace safety.
• Recruit, train, coach, mentor, and develop team members through continuous feedback, performance management, and recognition programs that promote employee engagement and retention.
• Complete and oversee all daily administrative responsibilities, including tip distribution review, financial reconciliations, operational reporting, guest feedback analysis, and management recaps.
• Review guest satisfaction surveys, online reviews, and internal feedback channels, implementing corrective actions and service improvement initiatives as needed.
• Manage departmental inventories and supply levels, including ordering, receiving, storage, and inventory controls through approved systems to minimize waste and control costs.
• Prepare, publish, and manage weekly schedules based on business demands, productivity goals, and labor budgets while reviewing and approving payroll and timecard records through Paycom.
• Coordinate the preparation, maintenance, and distribution of current menus, promotional materials, wine lists, and other guest facing collateral.
• Support and oversee the operations of In Room Dining (Room Service), Gift Shop, and Mini Bar operations, ensuring service consistency, inventory accuracy, revenue optimization, and adherence to established standards.
• Perform additional duties, special projects, and leadership responsibilities as assigned by senior management.

OTHER DUTIES & RESPONSIBILITIES:

• Maintain the highest level of customer service and guest satisfaction according to the standards set forth by The Palms Hotel and Spa
• Ensure compliance with health and sanitation policies in all areas
• Adhere to all fire, safety, and security procedures according to hotel policy
• Adhere to all sustainability guidelines as per the Inspired by Nature Program.

QUALIFICATIONS

Knowledge, Skills, and Abilities Required:

• 3 years of previous restaurant experience required, some of that in a supervisory or lead role 
• Previous Host/hostess experience preferred
• Strong organizational and multitasking abilities
• Fluent in English with excellent communication skills, a second language is an asset
• Customer service driven mindset
• Ability to thrive in a fast paced environment
• Strong operational awareness and attention to detail.
• Ability to work effectively in a multi cultural team environment