Dispatcher

The Dispatcher reports directly to the Dispatch Manager and is responsible for the safe dispatching of quality ready-mix concrete deliveries, for providing a professional level of customer service with all customers; and for assisting the manager in safely and efficiently maintaining and operating the ready-mix concrete plant facilities.

Job Duties

• The Concrete Dispatcher will constantly be in communication with Core Concrete customers, plant personnel and sales personnel
• Working in a high call volume environment, the concrete dispatcher will spend nearly the entirety of the workday making and answering phone calls and managing electronic concrete dispatching schedules
• Communicates professionally with outside customers, sales personnel, and plant personnel regarding scheduled deliveries
• Must be able to accurately and confidently facilitate orders based upon jobsite locations and terrains, weather, truck capacities and timing parameters
• Must always present exceptional customer service skills
• Ability to communicate and answer customer comments, questions, and concerns
• Must be able to think critically as issues and conflicts arise
• Will assist with customer payments when necessary
• Continuous monitoring, data entry, adding, and changing orders within scheduling software accurately and efficiently