What are the responsibilities and job description for the Medical Front Desk position at PALMETTO PRIMARY CARE PHYSICIANS L?
We are seeking a professional and detail-oriented Medical Front Desk Representative committed to delivering excelling patient service.
To learn more about PPCP, visit www.PalmettoPrimaryCare.com
- Offer 401K with generous company match
- Medical, Dental, Vision Benefits
- Short Term and Long Term Disability Offered
Essential Duties and Responsibilities
- Greet and check in patients in a courteous, professional, and timely manner
- Verify and update patient demographic and insurance information in the practice management/EHR system
- Collect co-pays, deductibles, and outstanding balances at time of service
- Schedule, reschedule, and confirm patient appointments via phone, in person, or through the patient portal
- Answer multi-line phone system, screen and route calls appropriately, and take accurate messages
- Scan and upload patient documents (ID, insurance cards, consent forms) into the EHR
- Check patients out, schedule follow-up appointments, and provide visit summaries or after-visit instructions as directed
- Maintain patient confidentiality and comply with HIPAA regulations at all times
- Communicate with clinical staff regarding patient arrivals, delays, and scheduling changes
- Manage the waiting room environment, including monitoring wait times and communicating delays to patients
- Process incoming and outgoing mail and faxes
- Reconcile daily co-pay/cash collections and prepare deposit logs
- Maintain a clean, organized, and professional front office/reception area
Non-Essential Duties and Responsibilities
- Assist with ordering front office and clinic supplies
- Assist with training new front desk staff
- Assist with special projects or administrative tasks assigned by the Site Supervisor
- Provide general office support such as photocopying or organizing patient education materials