Quality Control Manager - FT - Charleston

Position Summary
Oversees the Quality Control (QC), food safety, & safety training programs in accordance with the
performance services at Joint Base Charleston Weapons Station, Rainbow Row Galley. The manager will stay
up to date and build expertise in food safety best practices, in accordance with (IAW) FDA, Tri-service Food
Code, and local public health regulations and industry best practices, Setting QC Compliance Objectives and
ensuring all targets are achieved.

Essential Duties and Responsibilities

Demonstrates Palmetto Goodwill’s Amazing Customer Experience (ACE) Culture, I-CARE Values,
Mission and Vision in all actions.
• Assures that food safety, quality, sanitation, and all regulatory requirements are met in accordance
with the Tri-Service Food Code and Quality Control Program.
• Effectively uses trends and analysis reports to measure operational improvement and compliance.
• Remains up to date with developments or changes to the Performance Work Statement (PWS);
ensures information is communicated effectively to all levels of team members affected.
• Supports and provides leadership to resolve issues associated with food service contract quality,
productivity, and safety.
• Responds to customer concerns; documents how concerns are addressed; initiates process to
prevent recurrence. Reports all complaints to the Senior Project Manager within 24 hours for
customer follow-up.
• Facilitates all required initial new hire training, Serv-Safe Certification, and annual food handler’s
training.
• Provides food safety, sanitation, HACCP, and hot and cold storage training.
• Conducts daily safety walk throughs and weekly documented safety evaluations inclusive of facility
structure, equipment, as well as operational procedures/processes.
• Assists the Project Manager in overall management of functions in accordance with the PWS.
• Represents Palmetto Goodwill in meetings with the Government.
• Documents all meetings with the Government and send detailed notes to the Senior Project
Manager.
• Acts as backup for key personnel positions as needed.
• Performs other related duties as required and assigned.

Qualifications:

Qualifications

Must be able to:
• Obtain and maintain a current ServSafe instructor/proctor certification within 60 days of start of
Contract.
• Research from various sources (including internet); gather and analyze data as it relates to Contract
Statements of Work, training requirements, compliance guidelines, etc.
• Multi-task effectively; set priorities; be able to adjust to frequent changes, delays, or unexpected
events; be flexible and/or adaptable as work requirements change.
• Meet deadlines; be self-directed and able to work autonomously/independently as needed.
• Thrive in a dynamic, fast-moving environment.
• Work effectively in a team-based environment; interact professionally with a highly diverse employee
base on a regular and routine basis.
• Work a flexible schedule, including nights and weekends when needed.
Must have:
• High attention to detail and accuracy.
• Enthusiasm for the mission of the organization.
• Valid SC Real ID required for access to facility.

Education and Experience
Bachelor’s or other four (4) year degree from accredited college/university preferred with emphasis in
Business Administration, or a related field. A culinary degree a plus, but not required. Ten (10) year
experience in a leadership position. A combination of experience and education will be considered.