What are the responsibilities and job description for the E-Commerce Shift Leader - FT - Charleston position at Palmetto Goodwill?
Assists the E-Commerce Manager and E-Commerce Assistant Manager in the operation and management of
the E-Commerce operation by performing the following duties personally or through supporting team
members.
#INDRDG
Qualifications:
- Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)
- Provides amazing customer experiences to all internal and external customers. (ACE Values)
- Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,
- Excellence) values.
- Embraces an expectation of learning and growth.
- Enthusiastically participates in training and development.
- Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill.
- Ensures team members feel respected, accepted, and included
- Exceeds established production goals corresponding to role in E-Commerce location.
- Maintains clean work environment.
- Demonstrates a mastery of quality assurance, jewelry sorting, photography, listing, and shipping roles through evaluation.
- Obtains and maintains forklift and walk-behind stacker certification.
- Obtains and maintains first-aid / CPR / BBP certification.
- Trains team members as they are on-boarded. Ensures that a positive example is set for all team members.
- Recognizes when team members need coaching and provides immediate coaching when applicable.
- Monitors and resolves customer service issues including but not limited to returns and disputes.
- Reviews sellers’ information on shopgoodwill.com and all other marketplaces to ensure that it is compliant with requirements related to posting of items, description etiquette, and other criteria.
- Leads retail team and store activities in the absence of/and at the direction of the E-Commerce
- Manager and/or E-Commerce Assistant Manager; see Supervisory Responsibilities below.
- Ensures compliance with established safety, security, sales, money handling, and record keeping procedures and practices as outlined in the Standard Operating Procedures. Reports known or suspected security and/or theft problems to the Manager, Retail Operations, Loss Prevention and the Vice President of Donated Goods.
- Attends meetings as required.
- Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor and other regulatory standards.
- Occasional travel is required for business-related activities.