What are the responsibilities and job description for the Assistant Store Manager position at Palmetto Goodwill?
Company Description Palmetto Goodwill is a mission-driven, inclusive organization that transforms lives through the power of work. Since 1979, it has supported communities across Lower South Carolina by creating employment opportunities and offering skills, resources, and support to individuals facing barriers to work. The organization operates retail, operations, administration, and social services programs funded through donations and shopping in Goodwill stores. Team members collaborate in a diverse, compassionate environment that values innovation, teamwork, and community impact. At Palmetto Goodwill, team members are encouraged to grow professionally while contributing to a meaningful mission.
Role Description The Assistant Store Manager is a full-time, on-site role located in Summerville, SC. This role supports the Store Manager in daily store operations, including supervising team members, coordinating schedules, and ensuring an efficient, safe, and welcoming environment for shoppers and donors. The Assistant Store Manager helps drive sales and customer satisfaction by maintaining merchandising standards, monitoring inventory, and supporting promotional activities. This position also assists with training and coaching staff, implementing retail loss prevention measures, and ensuring compliance with organizational policies and procedures. The role contributes directly to Palmetto Goodwill’s mission by promoting excellent service and operational excellence in the store.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a commitment to creating positive experiences for shoppers and donors.
- Effective Communication skills to provide clear direction, feedback, and support to team members and to interact professionally with customers and partners.
- Experience in Store Management, retail operations, or supervision, including coordinating daily activities and supporting sales and merchandising goals.
- Knowledge of Retail Loss Prevention practices to help protect assets, monitor store activities, and promote a culture of safety and integrity.
- Previous retail or nonprofit experience preferred; ability to work in a fast-paced environment and adapt to changing priorities.
- Demonstrated leadership, problem-solving, and organizational skills, with the ability to motivate and support a diverse team.
- Basic proficiency with point-of-sale systems and common office software; willingness to learn internal systems and processes.
- High school diploma or equivalent required; additional education or training in business, retail management, or related fields is a plus.