What are the responsibilities and job description for the Outfitters Retail Associate [Part-Time] position at Palmetto Dunes Oceanfront Resort?
Description
As a member of the Hilton Head Outfitters team, you will help create memorable experiences for our guests by delivering exceptional service and support, guided by our Noble Purpose where we care about our guests and the impact we make on their lives.
ESSENTIAL JOB FUNCTIONS
- Provide outstanding customer service to all guests.
- When interacting with each guest, leave them with a "WOW" story to tell about their experience
- Share customer impact stories with your team in meetings and with management
- Accurately operate cash register including all cash and credit transactions
- Keep professional attitude and appearance, striving for complete customer satisfaction
- Answer phones using courteous, professional tones
- Have working product knowledge including rental programs, apparel, and equipment
- Maximize every sales opportunity by cross selling profitable products
- Ensure inventory levels are adequate and stock merchandise as needed
- Keep stock rooms neat and orderly according to standards
- Maintain continuous inspection of shops for orderliness and neatness
- Conduct internal audit of retail inventories
- Loss prevention
- Maintain an even level of performance
- Other duties as assigned
Requirements
- Previous retail and cash handling experience a plus
- Must demonstrate ability to communicate clearly with customers while maintaining a professional appearance
- Must demonstrate willingness to perform duties