Food & Beverage Manager - Crossroads Golf Course

Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. As an award winning 20,000-acre development, the development encompasses a private member’s only club which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course and King-Collins 9 Hole Course, a lawn and racquet club, and more. In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, and a vibrant village, all of which pay homage to the region’s rich heritage.

Job Summary:

The Food and Beverage Manager is responsible for the supervision of the day-to-day functions of the department while providing excellent customer service and actively contributing to the department requirements and standards. 

Benefits:
We offer excellent benefits, including an incredible employer contribution towards medical, dental, and vision coverage which begins on the 1st of the month following your date of hire! Other benefits include a 401(k) Plan, with an employer matching contribution, paid life & disability coverage, and more. 

Essential Job Functions:
Job duties include, although are not limited to:

• Provides the highest quality service and product deemed necessary to satisfy both members and guests.
• Actively participates in the restaurant operation providing continuous direction to staff and ensuring maximum member/guest interaction.
• Communicate to all front of house and back of house staff all pertinent information including special events, policies and guidelines, human resource topics, and other related topics.
• Assures scheduled staff is present, knowledgeable of that day's duties, and is performing their duties in accordance with established standards.
• Ensures equitable, timely, and complete opening and closing duties are accomplished.
• Supervises and maintains service standards and adherence to Palmetto Bluff Club Standards.
• Ensures shift-closing paperwork is timely, complete, and processed according to policy.
• Establishes good communication between all departments and Food and Beverage staff.
• Ensures the facility, equipment and surrounding areas are well maintained and clean.
• Continually provides member menu feedback to the culinary department.
• Responsible for consistent training agenda for all service staff. Training will include regularly scheduled meetings and daily "line-ups" to discuss specials and other information.
• Responsible for payroll and labor controls to achieve budgeted goals.
• Construct annual budget and manage operation within operating revenues and expenses.
• Responsible for the timely completion of employee evaluations and related personnel paperwork.
• Maintains a daily log of operations including cover counts, staff levels, service issues and other relevant topics for future reference.
• Oversee the ordering and maintaining par levels for beverages and other inventory.
• Attends weekly Food and Beverage meeting and other special event meetings.
• Responsible for all promotional and marketing information for weekly e-mails, newsletters, and website.
• Maintain complete knowledge of:
  • All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation, and prices.
  • Restaurant and bar layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, and dress code.
• P.O.S. and manual system procedures.
• Be knowledgeable in all Palmetto Bluff Club BEO’s.
• Correct maintenance and use of equipment.

Qualifications:

• Minimum 21 years of age to serve alcoholic beverages.
• Two years of related hands-on experience (experience in a club and/or resort is preferred).
• Ability to satisfy communication standards in English with guests, management, and co-workers to their understanding.                                   
• Previous experience in cashiering/order taking, bartending, and food service.
• Food handling certificate.
• Certification of previous training in liquor, wine, and food service.
• Certification in alcohol awareness program.
• Certification in CPR.
• Knowledge of Computerized P.O.S.
• Previous guest relations training.

Physical Requirements: 

• Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.   
• Must be able to bend, stoop, squat and stretch to fulfill tasks. 
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

Palmetto Bluff is proud to be an EEO Employer and participates in E-Verify.