Club Concierge

Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. As an award winning 20,000 acre development, the development encompasses a private member’s only club which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course, a lawn and racquet club, and more.  In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, and a vibrant village, all which pay homage to the region’s rich heritage.

Job Summary: 

The Concierge will make reservations for Members and Member Guests for all Palmetto Bluff restaurants, golf course(s), marina, tennis, Shooting Club, Longfield Stables, recreation, fitness classes, children’s activities, holiday activities, and member events. The Concierge is positioned at the front entrance of the Club Office to greet all members, guests and visitors with a consistently high degree of friendliness, and enthusiasm.

Benefits:

We offer excellent benefits, including an incredible employer contribution towards medical, dental, and vision coverage which begins on the 1st of the month following your date of hire! Other benefits include a 401(k) Plan, with an employer matching contribution, paid life & disability coverage, and more.

Essential Job Functions:

Job duties include, although are not limited to:

• Make, confirm, and follow-up on all reservations to include but not limited to tee times, dining, marina, shooting club, stables, tennis, recreation, children’s activities, holiday activities, fitness, PB Conservancy, and member events, then follow up during peak event.
• Answer all calls and inquiries in a professional and courteous manner documenting the caller’s request.
• Take messages or utilize voice mail using telephone or telephone switchboards
• Welcome and greet visitors to the membership office
• Assist with the distribution of member and guest access cards
• Assist with processing of arrival packets for outside third party rental guests
• Retrieve reservation requests through email 
• Interface with all staff to assist with reservations and questions 
• Ability to listen and respond to member complaints or criticism in a professional and courteous manner documenting the member’s feedback
• Confirm reservations through a standard series of email communication or printed itinerary.
• Maintain records, reports, and files for all members and member guests.
• Confirm same-day reservations with outlets as required.
• Confirm space event reservations with members as required.
• Maintain updated information on all outlets including pools, fitness classes, golf course, tennis court, shooting club, marina, equestrian center and restaurants due to maintenance, weather, scheduled outings, tournaments, etc. 
• Assist with registration at Member Events.
• Be aware of local events and activities and have the ability to provide accurate descriptions of local restaurants and courses.
• Make and confirm Discovery guest reservations, when needed 
• Review member website & master calendar daily, updating when needed
• Communicate general information regarding POA and Member activities
• Basic knowledge of member benefits and ability to discuss
• Knowledge of Member amenities (current and upcoming) as well as guest amenities and ability to discuss
• General knowledge of property layout
• Keep detailed records of member information to share with the membership coordinator or assist with updates in Northstar as needed. 
• Performs other related duties as required.  

Qualifications:

• High school diploma required
• Equivalent work experience in the hospitality field preferred.
• Prior experience with reservations or call center operations preferred. 
• Must be able to work flexible hours (weekends, holidays, evenings, and early mornings based on work and club needs)
• Golf knowledge is beneficial 
• Proficient in Microsoft Word, Excel, and aptitude to learn all website & software programs used.
• Must possess customer service skills of diplomacy and tact while dealing with Members and Guests.
• Strong organizational skills and must be detail oriented. 
• Must have excellent verbal & written communication skills
• Must be able to make good judgment calls in regards to sales and member requests 
• Must be able to accomplish tasks in a timely manner and handle constant interruptions
• Pleasant speaking voice and ability to positively and enthusiastically project personality through telephone conversations.
• Ability to handle multiple calls while maintaining a calm demeanor. 
• Ability to create internal and external correspondence
• Ability to enter and maintain accurate data entries
• Ability to use a camera and/or iPhone camera.

Physical Demands:

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.  
• Have frequent need to perform standing and walking activities related to inspecting property.           
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Job requires sitting at desk (85%) / Job requires standing and greeting (15%)

Palmetto Bluff is proud to be an EEO Employer and participates in E-Verify.