What are the responsibilities and job description for the Client and Patient Coordinator - Non-Profit Veterinary Clinic position at Palmetto Animal League?
We are searching for an organized and empathic Client and Patient Coordinator to join our team. The Client and Patient Coordinator's duties include scheduling appointments, issuing invoices, and receiving payments after consultations.
To be successful, you should ensure that our office remains presentable at all times. An outstanding Client and Patient Coordinator will provide comfort to human and animal clients when in distress.
Client and Patient Coordinator Responsibilities:
- Greeting and welcoming patients with sincerity.
- Answering telephone calls and returning e-mails.
- Scheduling appointments using our designated software.
- Informing the Director of Operations of emergencies that require urgent attention.
- Troubleshooting difficult situations to find a lifesaving solution.
- Issuing invoices for treatment and prescribed medication after each consultation.
- Receiving and verifying payments after each consultation.
- Creating estimates.
- Monitoring the inventory of items for sale by the practice and restocking these, as needed.
- Overseeing the sale of items stocked by the practice.
Client and Patient Coordinator qualifications:
- High school diploma or equivalent.
- Previous administrative experience is a plus, preferably within a healthcare setting.
- Familiarity with veterinary medical billing software is advantageous.
- Intermediate computer proficiency.
- Basic arithmetic skills.
- Ability to maintain confidentiality.
- Excellent organizational, time management, and multitasking abilities.
- Personable, empathic disposition.
- The capacity to work well during distressing situations.
- Ability to work shifts as needed.
Palmetto Animal League is a private, non-profit, No Kill animal rescue organization that believes every animal deserves a second chance at life.
Salary : $16 - $18