What are the responsibilities and job description for the Service Foreman/Lead Technician position at Palmer Trucks?
Description
URGENTLY HIRING: Service Foreman / Lead Diesel Technician
Kenworth of Cincinnati | Cincinnati, OH
Immediate Leadership Opportunity Available!
Are you an experienced diesel technician ready to take the next step in your career? Kenworth of Cincinnati is seeking a Service Foreman/Lead Technician to lead a team of skilled technicians, drive shop productivity, and ensure high-quality repairs that keep our customers on the road.
This is a hands-on leadership role for someone who thrives in a fast-paced environment, enjoys mentoring technicians, and has a strong background in heavy-duty truck repair.
Why Join Palmer Trucks?
Competitive Pay Based on Experience
Leadership Development Opportunities
Paid Training & Career Advancement
Comprehensive Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Vacation & Holidays
Company-Paid Life Insurance & Short-Term Disability
Stable, Family-Owned Company Since 1965
Clean, Professional Work Environment
What You'll Do
As a Service Foreman, you'll play a critical role in the daily operation of our service department by leading technicians, coordinating workflow, and ensuring repairs are completed safely, efficiently, and correctly.
Requirements
Key Responsibilities
- Plan, assign, and prioritize repair orders for technicians
- Monitor shop workflow to maximize productivity and minimize downtime
- Assist technicians with diagnostics and complex repairs
- Communicate repair status, delays, and additional service needs to Service Advisors
- Ensure high-quality workmanship and reduce repeat repairs
- Coach, mentor, and develop technicians and shop personnel
- Support technician training and professional development programs
- Maintain shop equipment, tools, and supply inventory
- Ensure adherence to safety standards, company policies, and maintenance schedules
- Stay current on industry technology, repair procedures, and best practices
- Assist with service writing and warranty administration as needed
- Partner with the Service Manager to build a high-performing team
What We're Looking For
Required Qualifications
- Previous Heavy-Duty Truck, Diesel, or Bus Repair experience
- Leadership, Foreman, Shop Lead, or Senior Technician experience preferred
- Strong diagnostic and troubleshooting skills
- Basic computer proficiency
- Experience with repair order management software
- Excellent communication and leadership abilities
- Valid driver's license and safe driving record
Preferred Qualifications
- Commercial Driver's License (CDL)
- Experience leading and coaching technicians
- Knowledge of Kenworth, PACCAR, Cummins, or other major diesel platforms
The Ideal Candidate
We're looking for a leader who demonstrates:
- Strong decision-making and problem-solving abilities
- A commitment to employee development and coaching
- Excellent customer service and communication skills
- The ability to manage multiple priorities in a fast-paced environment
- Accountability, urgency, and follow-through
- A team-first mentality focused on achieving results
Physical Requirements
- Ability to walk, stand, bend, kneel, and move throughout the shop environment
- Ability to occasionally lift and move tools, equipment, and parts
- Good visual acuity for inspections and quality control
- Ability to work in a repair facility with varying noise levels and conditions
About Palmer Trucks
Palmer Trucks is one of the Midwest's premier Kenworth dealership groups, serving customers throughout Ohio, Indiana, Kentucky, and Illinois. Family-owned and operated since 1965, we've built our reputation by investing in our employees, delivering exceptional customer service, and keeping America's trucking industry moving.
With more than 600 team members across multiple locations, we offer the stability of an established organization and the growth opportunities of a company that continues to expand.
Apply Today!
We're actively interviewing and hiring qualified candidates now.
If you're an experienced technician ready to lead a successful team and advance your career, we want to hear from you.
All inquiries and applications are kept strictly confidential.
Palmer Trucks is an Equal Opportunity Employer.