Sales Operations Manager

Operations Manager – Multi-Business Support Role

We are seeking a highly organized, driven Operations Manager to act as a right-hand partner in supporting multiple growing businesses, including Palmer’s Carpet Cleaning & Restoration, Waste Away Dumpster Rentals, a residential real estate practice, and an active real estate investment portfolio. This is a fast-paced, hands-on leadership role for someone who thrives on variety, takes initiative, and enjoys managing people, improving systems, and helping drive growth. The ideal candidate has prior leadership experience, is detail-oriented and tech-savvy, and is comfortable overseeing employees, managing leads, and supporting day-to-day operations across several businesses.

Key Responsibilities:

• Manage and supervise employee(s), including scheduling, training, accountability, and performance support
• Conduct weekly safety and equipment checks to ensure vehicles, tools, and job sites meet standards
• Track, manage, and follow up on business leads across multiple companies using CRM systems
• Call prospective and existing customers to schedule services and nurture relationships
• Coordinate customer follow-ups to ensure excellent service and satisfaction
• Run business-related errands and assist with operational logistics as needed
• Maintain and update CRM databases with accurate customer and project information
• Create and manage spreadsheets, reports, and documents using Excel, Word, and Google Workspace
• Assist with scheduling, calendar coordination, and task management across businesses
• Develop and propose new marketing ideas to support business growth
• Support marketing and outreach efforts by tracking inquiries and campaign performance
• Communicate professionally with customers, vendors, and partners
• Identify opportunities to streamline processes and improve operational efficiency

Qualifications:

• Prior leadership or supervisory experience preferred
• Experience managing or mentoring employees preferred
• Experience working with CRM databases required
• Proficiency in Microsoft Excel, Word, and Google Workspace
• Strong organizational and multitasking skills
• Excellent written and verbal communication abilities
• Self-motivated with the ability to work independently and prioritize tasks
• Comfortable working in a dynamic, multi-business environment

This position offers a challenging yet rewarding opportunity for an accomplished professional eager to make a significant impact within a growing organization.

Job Type: Full-time

Pay: $55,990.97 - $67,429.98 per year

Benefits:

• Employee discount
• Paid time off

Experience:

• Leadership: 1 year (Preferred)
• CRM software: 1 year (Required)
• Management: 1 year (Preferred)

Work Location: In person