What are the responsibilities and job description for the Service Advisor position at Palmen CDJR of Racine?
Job Summary: Service Writers are usually the first and last impression a customer has with a shop. They’re the ones who greet customers, listen to the problems a client is having with their vehicles, communicate to the team of automotive technicians what the problem is, and act as the liaison between the shop and the customer every step of the way.
Our commitment to employees far exceeds the opportunity for career growth, we're looking for the best to grow our family here at Palmen and our wages and benefits reflect that.
Looking for a visual? Here is a message from our Dealer Principal
Benefits and Perks:
- Medical, Dental, Vision insurance and wellness plans
- 401K program with a company MATCH!
- Paid Time Off and flexible scheduling
- Life Insurance
- Creative and competitive pay plan options
- Free employee assistance program
- Tuition reimbursement program
- Catered lunches on Saturdays
- Employee discounts on sales and service
- Paid training
- Internal company advancement
- Company events, sales competitions, and weekly incentives
Qualifications:
- High school diploma or equivalent
- Valid commercial driver’s license & clean driving record
- Accredited training in service advisor skills, customer satisfaction and quality control
- Automotive service advisor experience
- Ability to read, write and speak English fluently
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
Responsibilities:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers’ vehicles, including their time management/ efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
Palmen Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.