Full/Part Time - Night Auditor

The Palm Garden Hotel, Thousand Oaks is currently hiring a Part-time Night Auditor. The position requires flexible hours, positive attitude and high level of energy! The hotel recently underwent a multi-million dollar renovation. We are looking for someone who can provide excellent customer service as we strive in making sure our guest are always satisfied!

Qualifications:

• - Previous HOTEL experience is highly recommended but not a required!
• - High School Diploma or equivalent.
• - Good typing skills.
• - Customer service experience.
• - Cash handling experience.
• - Computer literate.

Job Requirements:

• - High volume telephone, computer, and guest contact
• - Continuous standing for 4-8 hours at a time
• - Ability to learn safety, emergency, and accident prevention policies and procedures.
• -Skilled in the use of front office equipment.
• · Knowledge of proper telephone etiquette.
• · Ability to work a flexible schedule, including weekends and holidays.

Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Description:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.

Please email resume or stop by the hotel and fill out application!

Please no calls, email we will get back to you as soon as possible.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $18 - $20