What are the responsibilities and job description for the Service Appointment Coordinator position at Palm Coast Ford?
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Palm Coast Ford. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. At Palm Coast, we set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.
Responsibilities
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Answer customer calls and establish follows-up with service appointments
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Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
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Provide customers with initial product information and direct them to the appropriate dealership resources
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Follow up with leads that are not ready to make an appointment or no-show
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Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
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Utilize CRM tracking system daily
Qualifications
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Excellent teammate with collaborative attitude and eagerness to improve
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Prompt and courteous demeanor
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Positive and hardworking personality
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Strong computer skills
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Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.