What are the responsibilities and job description for the Welcome Center Coordinator position at Palm Beach Atlantic University?
In support of the university’s mission and objectives, the Welcome Center Coordinator serves as the first point of contact for prospective students and their families, aiding campus visits and ensuring a positive, informative experience. This role also offers administrative support to the Admissions department while maintaining a welcoming environment. The Coordinator plays a key part in enhancing the overall visitor experience and supporting the Admissions team’s daily operations.
Prospective Student Engagement & Admissions Support
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Greets and welcomes prospective students and their families as they visit campus.
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Assists visitors in achieving their objectives for the visit, offering guidance and support as needed.
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Answers incoming calls to the Admissions and Campus Visits offices, directing inquiries to the appropriate departments or individuals.
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Receives enrollment deposits and various documents from visitors.
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Shares distinctives of various curricular and co-curricular PBA programs with guests.
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Assist Campus Tour guides by ensuring they are well-prepared and equipped with accurate information for their tours.
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Returns missed calls and voice mail messages daily and in a timely manner.
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Receives transcripts, inquiry cards from counselors, etc., and delivers them to the Data Office.
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Enters inquiry information into the CRM for tracking purposes.
Administrative Support & Customer Service
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Performs clerical tasks, such as preparing correspondence, filing, emails, faxing, copying, and entering data.
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Provides exceptional customer service to guests in person and over the phone.
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Assists in training student workers.
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Prints materials for Campus Visits Coordinator.
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Maintains the Admissions lobby and front of house main lobby, keeping them neat, organized, and free of clutter.
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Other duties as assigned.
EDUCATION:
High school degree required.
EXPERIENCE:
1 years of customer service experience, required.
ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)
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Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
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Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
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Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
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Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
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Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
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Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
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Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
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Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
ADDITIONAL REQUIREMENTS:
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Ability to work non-routine hours during certain times of the year.
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Ability to sit for prolonged periods of time.