Military Affairs Manager

SUMMARY

In support of the university’s mission and objectives, the Manager of Military Affairs is responsible for functions related to compliance, certification, and regulatory tasks for military-connected students and their educational benefits. This role ensures institutional adherence to all applicable federal, state, and VA regulations. This position provides operational support to the Director of Military Affairs in related retention and recruitment activities for military-connected students and the ROTC program.

Veteran and Military Service

• Serves as the university’s School Certifying Official (SCO) for certification of veteran student records and maintains all VA certification records in accordance with federal regulations.
• Serves as liaison for veterans and military compliance matters to Admissions, Student Accounts, Financial Aid, and Student Life.
• Coordinates university-wide surveys, data collection and analysis related to veterans and military student populations. 
• Manages and monitors compliance of federal and state regulations, as it pertains to all veteran and military student issues.  
• Manages and coordinates annually, the Florida Department of Veteran Affairs Catalog approval process.  
• Manages and coordinates the university’s Yellow Ribbon Program.
• Creates VA-related communications, ensuring compliance across university web pages and newsletters (e.g. The Wave). 
• Ensures compliance of the social media sites for veterans and military affairs (e.g. Facebook, Twitter, and Instagram). 
• Administers, manages, and supervises the Military Federal Work-Study Program.

Regulatory Compliance and Military Partnership Management

• Coordinates and manages Veteran Affairs audits and compliance reviews. 
• Manages the Department of Defense Memorandum of Understanding with all military service branches. 
• Ensures compliance with VA Transfer Credit policies and Joint Service Transcripts (JST) evaluation processes.

VA System and Reporting Administration

• Serves as primary university contact for VA digital processing systems. 
• Manages and coordinates data entry for VA Enrollment Manager education benefits system. 
• Executes and maintains compliance and reporting within the Department of Defense education systems, including Academic Institutions (AI) Portal Airforce system, Army Ignited system. 

EDUCATION 

Bachelor’s degree required; Master’s degree preferred, or equivalent experience. 

EXPERIENCE

2 years of experience in student services, required. Must possess or be willing to obtain School Certifying Official (SCO) status. Military experience is preferred.

ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities) 

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times. 
• Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Change Management – Ability to drive and implement change both internally and externally.
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
• Conflict Management – Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.
• Continuous Improvement – Implement or brainstorm ways to optimize a process.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
• Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally. 

ADDITIONAL REQUIREMENTS

• Ability to sit for prolonged periods of time.
• Ability to traverse campus and stairs.