Restaurant Manager | Palihotel Melrose

RESTAURANT MANAGER

POSITION PROFILE

We're looking for a conscientous, hospitality-driven Restaurant Manager at Palihotel Melrose who can enthusiasically and efficiently run daily operations, train and manage staff, as well as oversee inventory and ensure delightful guest experiences that align with our brand standards.

ABOUT PALIHOTEL MELROSE

Palihotel Melrose is a boutique hotel offering 33 intimate, fun and comfortable guest rooms, a Lobby Lounge and an inviting outdoor courtyard. Palihotel Melrose is located in the heart of the Melrose Shopping District, a vibrant and dynamic area known as one of Los Angeles’ most popular and trendsetting destinations for entertainment, dining and shopping. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel Melrose!

THE TASK AT HAND:

• Overseeing the function of all food and beverage in the hotel to ensure excellent customer service and maximize revenue and profits to support overall hotel operations.
• Consistently offering professional, friendly and engaging service.
• Ensuring service standards and all brand standards are followed while actively supporting the entire restaurant/bar team.
• Handling guest concerns and reacting quickly and professionally.
• Balancing operational, administrative and colleague needs.
• Maximizing revenues by communicating regularly with the Corporate Food and Beverage teams to implement agreed upon strategies, practices and promotions.
• Managing the departmental budget.
• Managing all event inquiries and overseeing bookings of Restaurant and Bar.
• Handling contracts and financials for on-site events.
• Scheduling staffing and overseeing execution of on-site events.
• Developing and implementing cost-saving and profit-enhancing measures.
• Reviewing, preparing, and updating forecasts as needed.
• Communicating with all departments to ensure that customer service needs and expectations are fulfilled.
• Working with the Managing Directors of Restaurants and Corporate Director of Restaurants to develop and implement menus and making recommendations on menu items.
• Assisting with interviewing, selecting, training, counseling, disciplining and scheduling of all food & beverage team members.
• Working directly with staff to ensure food and beverage quality, branded service, and cleanliness and styling standards (Eye for Detail) are strictly adhered to.
• Executing both opening and closing duties and maintaining an efficient, effective, and prioritized work schedule.
• Maintaining inventory and its protocols and systems.
• Conducting and managing monthly inventory process.
• Participating in the hotel Safety Committee and ensuring a safe work environment following all company protocols.

Specific Administrative Functions:

• Scheduling of all F&B FOH staff.
• Sending Weekly Email Reports to management and attending weekly management meetings.
• Sending Weekly Email blasts to FOH staff and Chefs outlining any news or memos.
• Hosting FOH meetings regularly for all staff
• Reviewing, responding and distributing restaurant emails daily.
• Responding to guest online reviews.
• Managing online reservations system and communicating reservations (phone & email).
• Assisting with FOH ordering – including Beverage, Coffee/Tea, Ink, Paper, Supplies, and similar.
• Managing comps and discount, managing service staff tip log, ADP Time clock, and PMS and POS.
• Managing photos and content curation for Social Media, meeting all deadlines.
• Other duties as assigned.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. 

WHAT WE'RE LOOKING FOR:

• Familiarity with MS Office, Google Apps and other organizational computer tools.
• Flexible and adaptable to change.
• Requires a flexible schedule for weekdays and weekends.
• Fluency in English both verbal and non-verbal preferred.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Flexible schedule – must be available to work a variety of shifts.
• Perform job junctions with attention to detail, speed and accuracy.
• Prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Work with minimal supervision.
• Ability to carry up to 40lbs.
• Ability to walk, stand, and bend continuously.
• 3-5 years senior management experience in overall Food & Beverage operation. Service background required.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.

MORE ABOUT US:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us!