What are the responsibilities and job description for the SCRUM MASTER position at Palco?
Scrum Master
Palco is a visionary company pioneering an emerging health-care movement that empowers people with disabilities and those aging to live independent and quality lives. Made possible by our amazing team, Palco provides technology and financial services to aid individuals and their families to thrive in their home and communities. Partnered with government agencies and fortune 500 managed care organizations across the country, we are dedicated to creating exceptional outcomes for our clients and the millions of people that count on them. We are a highly organized company that offers flexible working hours, a solid work/life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make long-lasting impact on the lives of people every day.
We are seeking a highly motivated and experienced Scrum Master to lead agile delivery across multiple software development teams. The ideal candidate will have at least 5 years of experience in Agile environments, with a strong background in remote team facilitation, and proficiency in Jira and Confluence. This role is critical to ensure our teams deliver high-quality, cloud-based healthcare software solutions efficiently and collaboratively.
Key Responsibilities
Primary:
- Facilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives)
- Coach teams on Agile principles and practices to improve delivery and collaboration.
- Remove impediments and foster a culture of continuous improvement.
- Track and report team progress using Jira dashboards and metrics.
- Collaborate with Product Owners to ensure backlog refinement and prioritization.
- Promote transparency and alignment across cross-functional teams.
- Support remote team engagement and productivity.
- Ensure documentation and knowledge sharing via Confluence.
- Identify and mitigate delivery risks early in the development cycle.
Education and Experience
- Bachelor’s degree in Computer Technology and/or 5 years of experience as a Scrum Master in software development.
- Experience working with remote teams across time zones.
- Proven experience with Jira and Confluence in Agile environments.
- Scrum Master certification (CSM, PSM) preferred.
Skills and Abilities
- Deep understanding of Agile/Scrum methodologies and frameworks
- Strong facilitation, coaching, and conflict resolution skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple teams and priorities
- Familiarity with healthcare or billing systems is a plus
- Comfortable with data-driven decision-making and reporting
Join Us
- This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
- Company benefits designed for you:
- Generous Paid time off.
- Annual bonus potential.
- Retirement Savings: We will support you as you save for your future.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
- Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.
Benefits package:
- Employer shared Health Insurance cost
- Employer paid Disability Insurance
- Employer paid Life and AD&D Insurance
- Vision Insurance
- Cancer Insurance
- Voluntary Life Insurance
- Paid Time Off
- Remote work environment
- Paid holidays
When you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:
- Bring your authentic self to work.
- Grow and thrive, both personally and professionally.
- Make a difference with our clients, in our communities, and with the millions of people we support.
- Experience work/life balance.
- Feel value and a greater purpose through the work you do.
Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
