Security Operations and Training Manager

PalAmerican Security is seeking a dependable, experienced, and proactive Operations Manager / Trainer to support our Salt Lake City branch. This hybrid role combines operational leadership with direct training responsibilities for both armed and unarmed officers, while also acting as a key liaison between frontline leadership and the Director of Operations.

The ideal candidate has a minimum of five years of experience in security, military, corrections, or law enforcement, and demonstrates a passion for training, communication, and team support. This person should thrive in a fast-paced environment, love helping others grow, and have a hands-on, team-first mentality.

Key Responsibilities:

• Lead all New Hire Orientation and ongoing officer training, including:

Basic Security Training (BST)

CPR/First Aid/AED

MOAB (Management of Aggressive Behavior)

Report writing and TrackTik use

Site-specific post order training

• Train and support both armed and unarmed officers, including:

Firearms safety and handling

Weapon inspections and range qualification coordination

Ammunition and armory procedures

• Assist with corrective action retraining, site-specific refreshers, and LMS tracking.

• Provide regular field visits to support officers and ensure training standards are upheld.

• Collaborate with the Client Service Manager (CSM) and site leadership to identify field issues and training needs.

• Serve as a liaison between CSMs, managers, and the Director—fielding questions, addressing minor issues, and escalating larger concerns.

• Support the Director of Operations with daily tasks, scheduling, field support, and site audits.

• Assist with client interactions, including attending meetings, resolving issues, and responding to concerns.

• Help with scheduling coordination, incident response, and field calls as needed.

• Be a visible, supportive presence in the field—a hands-on, team-first leader.

Qualifications:

• 5 years of experience in security, military, corrections, or law enforcement.

• Demonstrated experience with firearms, ammunition handling, armory procedures, and weapon qualifications.

• Familiarity with Utah DOPL regulations for armed/unarmed licensing.

• Must hold or be able to obtain a valid Utah armed license.

• Strong interpersonal, leadership, and communication skills.

• Passion for training, mentorship, storytelling, and officer development.

• Must have or be willing to obtain instructor certifications in:

• CPR/First Aid/AED

• MOAB

• Basic Security Training (BST)

• Valid driver’s license with no more than 4 points.

• Must pass a background check and drug screen.

• Flexible availability, including evenings and weekends.

Preferred Qualifications:

• Prior instructional or training experience.

• Familiarity with PalAmerican systems (WinTeam, LMS, TrackTik).

• Bilingual (Spanish/English) is a plus.

Future Opportunity – Quality Assurance Role:

This position is expected to evolve into the branch’s official QA lead in the future. While not responsible for DOPL regulatory checks immediately, the candidate will perform internal quality checks and site visits and must be able to pass the official QA certification when the time comes.

Our CARE Culture:

At PalAmerican, we live by our CARE values:

• Curiosity – We are always learning and improving.

• Accountability – We own our actions and outcomes.

• Respect – We treat everyone with dignity and professionalism.

• Exceptional – We go above and beyond in everything we do.

If you're passionate about officer development and operational excellence and want to be part of a values-driven team, we’d love to hear from you.

THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.