Human Resources/Employee Relations Manager

The Employee Relations Manager is responsible for overseeing employee relations, workplace investigations, employment law compliance, policy administration, and regulatory requirements across the organization. This role serves as a trusted advisor to operational leaders, supporting the resolution of employee concerns while ensuring compliance with federal, state, provincial, and local employment laws.

Supervisory Responsibilities:

• Provides guidance and support to People & Culture team members regarding employee relations, compliance, and policy matters.

• Assists in the development and delivery of workplace investigations, policy compliance, and employment law.

• Serves as a mentor and subject matter expert on employee relations and compliance best practices.

Detailed Duties/Responsibilities:

• Leads and facilitates employee relations programs and related initiatives throughout the organization.

• Advises management on the appropriate resolution of employee relations issues, performance concerns, disciplinary actions, and workplace conflicts.

• Conducts and oversees workplace investigations, including harassment, discrimination, retaliation, and other employee complaints.

• Ensure compliance with applicable employment laws and regulations and partners with legal counsel when necessary.

• Coordinates responses to external agency inquiries, including EEOC, Department of Labor, unemployment, wage and hour, and other regulatory matters.

• Assists in managing legal claims related to employment matters, partnering with internal stakeholders and external counsel as needed.

• Supports workers' compensation processes, including investigation, documentation, reporting, and claim tracking.

• Maintains, develops, reviews, and updates company policies and procedures.

• Performs other related duties as required.

Required Skills/Abilities:

• Excellent verbal, written, and interpersonal communication skills.

• Thorough knowledge of employee relations, workplace investigations, employment law, and HR compliance principles.

• Strong conflict resolution, mediation, and problem-solving skills.

• Ability to exercise sound judgment while handling sensitive and confidential information.

• Ability to build credibility and maintain positive working relationships at all organizational levels.

• Knowledge of federal, state, provincial, and local employment regulations.

• Proficiency in Microsoft Office Suite and Human Resources Information Systems (HRIS).

Education and Experience:

• Bachelor's degree in Human Resources, Business Administration, Labor Relations, or a related field required.

• Minimum of 5 years of Human Resources experience with an emphasis on employee relations, compliance, workplace investigations, and policy administration.

• Experience supporting multi-site operations preferred.

• Professional HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR, CPHR, or equivalent) preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to occasionally travel as required.

• Must be able to lift up to 15 pounds at times

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Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.